MBA Intern - Customer Strategy, Insights & Analytics

Catbird is filling an exciting role for a customer strategy MBA associate, reporting to the VP of Marketing & Communications. The ideal candidate will be available for a 2 month semester based project, with a flexible start date in Winter 2025.

They will partner closely with our marketing, merchandise, and CX teams to conduct research and translate our customer data – supporting 2025 priorities for enhancing the Catbird customer experience.

Schedule: 3 days a week, 9:30 am to 5:30 pm

This is a remote position with the option to work from our Brooklyn, NY HQ if desired.

• Analyze CRM data, customer service feedback, customer purchase behavior, and survey insights to build out the following: 
• Streamlined customer dashboards for ongoing and ad hoc analysis
• Summary of key insights and actions to wider team 
• Automated reporting in Catbird’s BI platform, Looker
• Partner with marketing to set up flow for a quarterly customer focus group
• Define additional metrics and tracking to measure Catbird’s retention health and brand heat 
• Identify shifts within our customer behavior and relevant actions to drive growth 
• Build upon our existing core customer demographics with up-to-date insights across purchase behavior, product affinity, and psychographic data

• Current MBA candidate 
• Past corporate strategy, consulting, or CRM experience is a big plus! 
• Strong data analytics and qualitative skills
• Deep experience in analytics platforms (Looker, Google Analytics)  
• Experience with customer research methods –  including coding and deploying surveys, and social listening
• Ability to translate insights into actionable strategies 
• A strong communicator who enjoys collaborating with small, cross functional teams
• A passion for the Catbird brand and sustainability mission a deep plus!

Compensation: $4,000/month

In lieu of an hourly wage, students can pursue an Independent Project and receive school credit.