Rental Customer Consultant

Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.The Rental Customer Consultant in Caterpillar's Rental & Used Division is responsible for focusing on driving sustainable growth through deep understanding ofour customers and dealers by defining and providing exceptional support of processes and tools.What You Will Do:• Conducts rental customer growth analysis to drive new customer activation with Caterpillar dealers• Supports the Rental National Account customer strategy for Caterpillar’s Rental & Used division.• Maintains third party relationships and governance of customer service tools.• Collaborate with dealership personnel on Rental National Account support of tools and services.• Execute and monitor digital entablements of the Rental National Accounts program that support rental revenue growth.• Defines and implements an “always-on” approach to gathering customer and dealer feedback to support customer growth• Actively stays in-tune with the competitive Rental & Used landscape and leverages competitive intel and deep customer understanding to further drive growth.What You Will Have:• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.Additional Details:• Preferred Location: Dallas, Texas• Caterpillar operates in a hybrid work environment, requiring a minimum of 3 days per week of onsite, in office work.• Travel: 25%, domestic and international• Relocation assistance IS available• Sponsorship is NOT offeredFinal details:Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. #LI #CareersEmployee benefit details:Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).About CaterpillarCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.Posting Dates:September 16, 2024 - September 29, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Join our Talent Community .