Associate I.T. Systems Administrator (req-90)

As the Associate I.T. Systems Administrator at CATHEXIS, you'll take on a variety of responsibilities including providing technical support for hardware and software issues, assisting in setting up and maintaining office IT infrastructure, monitoring IT inventory, and performing employee onboarding and offboarding. Your role will be essential in ensuring our IT operations run smoothly and efficiently, directly impacting our team's effectiveness.

To qualify for the Associate I.T. Systems Administrator role at CATHEXIS, applicants should have an Associate's degree in computer science or a related field, along with at least one year of experience in IT operations. Desired skills include excellent troubleshooting abilities and a customer-friendly attitude. Relevant certifications like A+ or Security + are also beneficial.

The salary range for the Associate I.T. Systems Administrator at CATHEXIS is between $65,000 and $80,000 annually. This range serves as a guideline, and final offers will consider factors including location, qualifications, experience, and skills to ensure competitive and fair compensation.

At CATHEXIS, we foster a collaborative and inclusive company culture that values respect, engagement, and teamwork. We believe in supporting each other to achieve both shared and individual goals, creating an environment where employees feel empowered and appreciated for their contributions.

CATHEXIS is committed to employee development and growth. As an Associate I.T. Systems Administrator, you'll have access to training and development opportunities that can enhance your skills and knowledge in IT operations, leadership, and related fields, empowering you to advance your career within our organization.

As an Associate I.T. Systems Administrator at CATHEXIS, you'll enjoy an attractive benefits package that includes performance bonuses, medical, dental, and vision insurance, a 401(k) plan, paid time off, and wellness programs. We strive to ensure that our employees feel valued and secure in their roles.

For success as an Associate I.T. Systems Administrator at CATHEXIS, key skills include strong troubleshooting abilities, effective communication, and a proactive, customer-friendly attitude. Being organized and detail-oriented will also help in managing IT inventory and documentation effectively.

When answering this question, share specific examples from your experience where you resolved hardware or software issues. Discuss the tools and methods you used to identify problems and the positive outcomes your troubleshooting efforts produced. Demonstrating a systematic approach and your ability to learn from challenges will be key.

In such a case, I would first stay calm and gather information from the employee about the issue, checking if the problem is on their end or if it affects others as well. Then, I would systematically troubleshoot the application access issue, trying common fixes and escalating if necessary. Communication is key; I'd keep the employee informed throughout the process.

I would regularly review IT documentation and processes to identify areas needing updates. Implementing a schedule for routine checks and collaborating with team members to gather their input will ensure comprehensive and current documentation. Additionally, I’d encourage a culture of documentation within the team to enhance our collective knowledge base.

Discuss a specific instance where effective collaboration led to a successful resolution of an issue. Focus on how you communicated, the roles other team members played, and the outcome. Highlighting interpersonal skills and your ability to work cohesively with diverse teams will impress the interviewers.

In my perspective, critical IT assets include workstations, printers, network infrastructure, and conferencing equipment. Each plays a significant role in day-to-day operations. I always prioritize ensuring they are well-maintained, adequately supported, and that the team is well-trained on their use to minimize disruptions.

To stay current, I regularly read tech blogs, follow industry leaders on social media, and participate in webinars and online courses. Engaging with peers in forums and attending relevant conferences also helps me gain new insights that I can apply to my work and bring to my team.

Provide a specific example of a vulnerability you found, explaining the risk it posed and the steps you took to report and remediate it. Emphasize your attention to detail and proactive nature, alongside any collaboration with teammates to ensure the overall security of the IT environment.

I would create a checklist that includes setting up their workstation, providing them with the necessary equipment, and ensuring they have access to all required software and systems. Additionally, I’d plan an introductory meeting to walk them through IT processes, resources, and support channels available.

Effective management begins with having a clear inventory system, whether digital or manual. I would regularly audit IT assets, use tracking software to update availability, and ensure that each item is in working condition. Keeping detailed records helps when planning for procurement and budget considerations.

Choose a technical concept you’re comfortable with and simplify it without jargon. Use analogies or everyday examples to make the information relatable. This shows your ability to communicate effectively and ensures that the concept is understood, regardless of the audience’s technical background.