Operation Management Manager

Dallas - Texas - United States of America, Greenville - South Carolina - United States of America, Richmond - Virginia - United States of America CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated... real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. About The Role As a CBRE Operations Management Manager, you will be responsible for planning, managing, and advising business operations for a small to medium sized client or region. This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies. What You’ll Do Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Lead all aspects of the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department target dates. Mentor and coach as needed. Prepare ad hoc data reports for revenue, expenses, and other business metrics. Evaluate trends to find opportunities to improve financial performance. Manage the monthly forecasting process for assigned clients or regions. Ensure compliance with company policy, business and professional licensing, real estate law, and state, and federal guidelines. Maintain data integrity across systems used by the team. Partner with regional teams and departments to identify and implement organizational “standard processes.” Assist with the development of training programs, business processes, and system training programs. Facilitate the communication of policies, procedures, and initiatives to create consistency across the region. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. Apply knowledge and how subject area integrates with others to achieve team and departmental objectives. Identify, troubleshoot, and resolve day-to-day and moderately progressed issues which may or may not be evident in existing systems and processes. What You’ll Need Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. Ability to guide the exchange of information, and convey performance expectations and handle problems. Leadership skills to empower team impact on quality, efficiency, and effectiveness of the job subject area and department. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Extensive organizational skills with a strong inquisitive mentality. Why CBRE? CBRE prides itself on its RISE values of Respect, integrity, Service and Excellence! CBRE is the global leader in commercial real estate services and investment. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. Disclaimers • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. Service line: GWS Segment