People Operations - Team Lead Role - job 1 of 2

People Operations - Team Lead RoleJob ID181769Posted23-Aug-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestPeople/Human ResourcesLocation(s)Remote - US - Remote - US - United States of AmericaJob SummaryThe ideal candidate has excellent problem-solving and analytical capabilities and enjoys managing multiple projects and collaborating with multiple stakeholders. They can work well under pressure, act with urgency, and quickly adjust to changing priorities and time constraints. This role will be a central resource for the account team and will be depended upon to demonstrate ownership, good judgment, and follow through.Essential Duties• Responsible for strategic management of people operations team and resources. Streamline, develop, and find efficiencies, particularly in the repetitive administrative processes handled by this team, with the goal of optimizing operations.• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.• Responsible for enhancing and developing ways to measure team success and effectiveness through data and key performance indicators (KPIs).• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.• Responsible for troubleshooting and resolving complex inquiries and requests from internal partners, and will develop project plans to achieve defined objectives. Provide regular updates relative to project resources and milestones.• Partners with communications team to facilitate communication of People Operations best practices, policies, procedures, and initiatives. Ensure knowledge is shared effectively to implement process improvements. Facilitates process improvements by engaging appropriate resources in issue identification and resolution.• May act as system administrator for specialized software utilized by the business group to support its operations. May maintain systems by researching and resolving problems, maintaining system integrity and security. May coordinate software/release upgrades with IT. Prepares and provides training and reference material to assist users.• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.Qualifications:• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.• Minimum of 3 years’ experience managing a team of at least 5 people.• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job• discipline and department.• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.• Extensive organizational skills with a strong inquisitive mindset.• Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.• HR certification (PHR, SHRM) preferred.Why CBRE?A culture of respect, integrity, service and excellence crafts our approach to every opportunity!We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in!• Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.• Work/life balance• Competitive Pay• Career growth global companyCBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the People Operations - Team Lead Role position is $80,000.00 annually [or $38.46 per hour] and the maximum salary for the People Operations - Team Lead Role position is $90,000.00 annually [or $43.27 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE GWSCBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)