Technical Services - Business Data Analyst

Technical Services - Business Data AnalystJob ID165293Posted01-May-2024Service lineAdvisory SegmentRole typeFull-timeAreas of InterestCustomer Service, Digital & Technology/Information Technology, Project ManagementLocation(s)Remote - US - Remote - US - United States of AmericaAbout the Role:The Technical Business Data Analyst is both a leader and contributor to the team providing support services, acting as the subject matter expert and daily point of contact for clients and team members. Exemplary customer service, critical thinking, and an understanding of business financial processes are keys to success in this position. The nature of the position also requires an ability to communicate clearly on a variety of different levels, both externally and internally, and may include managing special projects.What You'll Do:• Acts as an SME for both technology and the business process supported by the applications.• Contributes to multiple services simultaneously, while also serving as a point of contact on some client projects.• Serves as level two troubleshooting support for client tickets regarding financial systems integration.• Monitor requests coming in and provide leadership to the team processing and managing those requests to maintain a 95% (or higher) Service Level Agreement compliance.• Works within service scope, SLAs and performance standards.• Interacts with the client to provide technical and program support.• Provides both client and internal team support and training as needed.• Consults with Service Managers on service process improvements.• Mentors the activities of the Tier 1 Technical Service Admins, including support for work order fulfillment; provides support and assistance for extra workload, as needed.• Processes, prepares, and maintains support metrics and monthly business reviews for all services.• Collecting, cleaning and transforming data to create reports and visualizations to represent data insights using Microsoft tools such as excel and Power Bi.• Analyzing data to identify trends and patterns and communicate the findings to stakeholders and making recommendations.• Serves as the point of escalation for business critical or multifaceted issues ensuring they are handled in a consistent, urgent, and professional manner.• Performs other duties as assigned.Supervisory Responsibilities:No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.What You'll Need:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions• Bachelors degree from four-year college or university. Minimum of 1 to 3 years of experience required.• Experience with data analytics is preferred.• Excellent written and verbal communication skills. Strong organizational and analytical skills.• Ability to provide efficient, timely, reliable, and courteous service to customers.• Ability to establish and maintain effective relationships with coworkers and customers to gain their trust, including experience leading by example.• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate troubleshooting skills.• Rigor and logic to solve difficult problems with effective solutions.• High degree of independence, initiative, responsibility, and accountability to exemplify a self-managing professional.• Ability to optimize team effort through process improvement, gaining capacity for value-added work.• Advanced proficiency in Microsoft Office Suite including Power BI, SharePoint, Power Platform, Word, PowerPoint, Excel, and OutlookApplicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The maximum salary for the Technical Services Lead is $86,500.00 annually [or $41.58 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications,and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [Email available when viewing the job] or via telephone at [Phone number shown when applying] (U.S.) and [Phone number shown when applying] (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)