Project Administrator Call Center (Onsite)

Project Administrator will assist Project Leader with project timelines, and completion.  Facilitate initial Go Live training with Contact Center Teams when needed. A go to person who understands the Contact Center Operations and guide the Teams with new projects. 

1.     Assist in all administrative functions and processes.

2.     Assist Project Leader with Standing Operation Procedures.

3.     Assist Project Leader with Frequently Asked Questions.

4.     Supervise and delegate tasks.

5.     Responsible for reporting and analyzing Contact Center KPI’s for Performance Improvement.

6.     Excellent interpersonnel, communication (verbal & written)

7.     Ability to multi-task work assignments in a fast-paced stressful environment

8.     Must be able to work a flexible schedule, as needed

9.      Hold the team accountable.

10.  Proficient in computer applications and data entry skills.

11.  Actively participate in weekly Supervisor’s meeting

OTHER PRINCIPAL DUTIES:

1.       Other duties that may arise from time-to-time and/or are commensurate with the title and position.

1. Open availability (hours to be determined)
2. Experience in dealing with the public over the phone.
3. Excellent communication skills, including verbal with proper grammar.
4. Ability to work with others in a close manner.
5. Good computer and multi-tasking skills.
6. Able to react effectively and calmly in emergencies.
7. Able to maintain customer confidentiality, as needed.
8. High school diploma or equivalent.
9. Have a smart phone with the ability to download apps
10. Must submit to and pass a drug test and motor vehicle record check
11. Must submit to and pass a background check.
12. Provide Form I-9 supporting documentation that proves your identity and eligibility to work in the United States
13. Other duties which may arise that commensurate with the title and position

This is largely a stationary position and employees must be able to remain in a stationary position for prolonged periods of time (more than 50% of the time). May be required to transport more than 10+ pounds and put onto shelves

CDR Maguire is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.