Sr./Lead Product Manager, Conversational AI

As a Sr./Lead Product Manager at Cedar, you'll be tasked with spearheading the development and execution of our conversational AI product aimed at enhancing the healthcare billing experience. Your responsibilities include managing the product roadmap, leading a team of engineers, data scientists, and designers, conducting market research, defining feature criteria, prioritizing tasks, and communicating effectively with stakeholders from various departments.

To excel as a Sr./Lead Product Manager at Cedar, you should have 5-10+ years of experience in product management, especially in tech or early-stage startups. Familiarity with data-powered features, conversational AI, and revenue cycle management is essential. You should be skilled in defining user needs, managing product backlogs, collaborating with design teams, and navigating the complexities of product development.

Cedar fosters a culture of innovation, flexibility, and professional growth for its Sr./Lead Product Managers. With initiatives like unlimited PTO, mentorship opportunities, and a significant emphasis on team diversity, you’ll find a supportive environment that encourages you to bring your whole self to work and thrive both personally and professionally.

Cedar is at the forefront of tackling pressing challenges in the healthcare landscape, particularly in making it more affordable and accessible. As a Sr./Lead Product Manager, you'll have the unique chance to lead innovative product development, employ cutting-edge conversational AI technologies, and bring tangible improvements to healthcare billing, all while positively impacting millions of patients.

Previous experience in shipping AI or machine learning products adds significant value to your application for Cedar’s Sr./Lead Product Manager role. Familiarity with SQL, Python, and experience managing the development of early-stage products are also advantageous, as they align directly with Cedar's mission to leverage technology for better healthcare outcomes.

When answering this question, provide specific examples of products you managed, focusing on your role in the product lifecycle. Highlight your ability to conduct user research, define product features, and collaborate with cross-functional teams to deliver successful results, showcasing how these experiences make you an ideal candidate for Cedar's innovative goals.

For this question, describe the methods you use, such as the MoSCoW method or RICE scoring. Discuss your approach in context to user needs, business goals, and development resources, emphasizing your ability to balance immediate user feedback with the long-term vision of products and how that aligns with Cedar's focus on healthcare.

In your answer, narrate a specific example where you led a groundbreaking initiative, outlining the problem, your approach to innovative solutions, and the eventual impact. Be sure to connect this to how such innovative thinking would serve Cedar’s mission to enhance patient experiences through cutting-edge technologies.

Discuss your strategies for ensuring all stakeholders are informed and engaged, utilizing regular updates, transparent communication channels, and collaboration tools. Share an example of effectively managing diverse perspectives, illustrating how your skills would enhance Cedar's stakeholder engagement efforts in their product lifecycle.

Outline the qualitative and quantitative methods you employ for market research, like surveys, interviews, and data analysis. Emphasize your experience in translating research findings into actionable strategies, particularly in overseeing the launch of new products or features, linking it to the challenges Cedar seeks to solve.

Recognize the unique challenges in healthcare billing and discuss how your understanding of regulatory requirements, user pain points, and billing processes will inform your product decisions. Tie this back to Cedar's goal of alleviating financial burdens faced by patients, showcasing your ability to innovate solutions.

Convey your hands-on experience with AI/ML products, detailing specific projects where you defined KPIs, worked with data teams, or utilized algorithms to enhance user experiences. Discuss how this experience positions you well for Cedar's goals in deploying conversational AI to streamline patient interactions.

Describe your methods for keeping user needs at the forefront, including methodologies such as user personas, A/B testing, and gathering user feedback. Emphasize the importance of user-centric design in your workflows, particularly in the context of developing solutions for Cedar's diverse healthcare audience.

Share a candid account of a specific product failure, focusing on how you analyzed the situation, made adjustments, and ultimately turned the experience into a learning opportunity. Highlight the key lessons and how they shaped your decision-making processes moving forward, particularly how they could apply to your role at Cedar.

When answering this question, articulate your passion for transforming the healthcare experience through technology. Discuss how Cedar’s mission aligns with your personal and professional values, and share specific aspects of the role that you find particularly appealing, such as leading innovative product strategies that directly impact patient outcomes.