Job details

Support Engineer (Client Integrations) III - USA

USA

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

The Role

U.S. healthcare is frustrating and deeply flawed. Cedar’s mission is to drive better outcomes for everyone involved, including providers, insurance companies and the people they serve. At a time when consumer-friendly healthcare experiences are more critical than ever, our platform is uniquely equipped to solve problems that lead to billing issues and administrative waste. At Cedar, know that your work will have a meaningful impact on people’s lives.

The Integration Support Team at Cedar is made up of Support Engineers (Integration Support Engineers) who are responsible for the technical stability and success of the data pipelines built by the Implementation Team.

We're seeking an Integration Support Engineer to help research, troubleshoot, and build solutions to issues that arise with our clients (healthcare providers). This person will work on the front lines, diving into data, triaging potential problems, coding robust solutions, and automating manual workflows. This role is great for people interested in a technical support role with aspirations of growing as a software engineer, client strategist, or product manager.

Responsibilities

Respond to and debug technical issues that arise from our client integrations
Ensure technical issues are resolved efficiently with quality solutions, whether through code or new operational processes
Deftly identify trends of issues and inefficiencies in current workflows and champion ways to eliminate this noise
Partner with and professionally communicate updates, resolutions, and timelines to internal and external commercial partners
Work autonomously and creatively in navigating and overcoming obstacles that you encounter
On-call expectations
Team members are expected to be on-call once every 4 weeks Monday through Friday, and once every 12 weeks Saturday and Sunday
On-call hours are 9am-6pm local time

Required Skills & Experience

3+ years of experience in a client-facing technical role (Software Developer/Engineer, Solutions Engineer, FDE)
Familiarity with data structures, relational databases, cloud infrastructure
Experience working with a database and SQL
Proficient in Python
Ability to thrive in an entrepreneurial environment, comfort with ambiguity
Excellent communication and listening skills, the ability to persuade and influence others
Passionate about Cedar’s mission of improving the healthcare financial experience
Willingness to learn and grow through hands on experience and mentorship
Eligible to work in the United States

Preferred Qualifications

Experience with Django and/or Bash
Strong computer science fundamentals - a degree in computer science, engineering, or a related field or similar experience
Healthcare experience

What do we offer to the ideal candidate?

A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
Flexibility to work from home or in the office, depending on what works best for you
Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
Competitive pay, equity (for qualifying roles) and health benefits that start on your first day
401k plan with 3% employer non-election contribution
Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally

Compensation Range and Benefits

Salary/Hourly Rate Range*: $123,250 - $145,000
This role is equity eligible
This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

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What do we offer to the ideal candidate?

A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
Diversity initiatives that encourage Cedarians to bring their whole selves to work, including the Cedarian Advisory Group (a cross-functional cohort focused on increasing internal inclusiveness at Cedar) and three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we’ve raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar’s valuation to $3.2 billion.