Systems Technician

The Center for Disability Services offers hope, innovation and achievement to the people we support.

For 80 years, we have been one of upstate New York’s largest providers of programs and services for individuals who have disabilities. Many of the innovative programs and vital services that we offer are not available elsewhere.

Seeking a dedicated IT Professional to join our dynamic team as a Systems Technician. If you want to make a difference for a great cause and are seeking a rewarding, relaxed, and family forward environment, then we want you! This is a chance to be part of a team where learning is encouraged and the chance to advance your knowledge and experience is available.

This position is full-time, Monday-Friday, and is based out of our Cohoes location.

Responsibilities:

• Provides technical support to end users for computer hardware, telephone equipment, multi-functional printers and peripheral devices
• Serves as second level support to the Help Desk by taking support calls and guiding the User Support Technicians toward viable solutions.
• Provides onsite installation, configuration, and support of computer, and peripheral equipment
• Maintains operational order of computers, and peripheral equipment, and associated wiring
• Ensures excellent customer service and guaranteed response time by actively assigning and monitoring ticket system requests for service
• Acts as Help Desk Support when necessary
• Enters support tickets for users when needed
• Provides timely and customer-oriented assistance to end users and ensures that other members of the Technical team are as well
• Monitors/ maintains up-to-date IT Hardware Inventory
• Duties otherwise assigned by supervisor 

Requirements:

• Associates degree required (4 years of relevant experience would be considered in lieu of an Associate’s degree), Bachelors degree is preferred
• 1 year of related experience, specifically in Technical Support preferred
• Technical certifications (MCSA, Network+, etc.) preferred 
• Excellent communication and organizational skills and the ability to prioritize and multitask are required
• Valid NYS driver’s license in good standing
• Ability to lift a minimum of 50 pounds
• Must be at least 18 years old to apply for this position

The compensation range for this position is $23.02 to $25.21. Rate of pay is commensurate on experience. 

At The Center for Disability Services, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our employees and the people we support.  We are proud to be an Equal Opportunity Employer and do not discriminate against any protected class of job applicant or employee in our employment practices.