Service Delivery Analyst

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we’re on the hunt for a Service Delivery Analyst!

Here's what you'll be doing:

• Supporting the service delivery managers and service management (ITIL) teams in day-to-day tasks
• Building and maintaining relationships with our customers, predominantly remotely through various engagements
• Collaborating with your peers who reside in technical and client-facing teams, to achieve successful outcomes for the customer
• Reviewing, assessing and presenting monthly service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made
• Serving as an escalation and contact point for our customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner
• Champion the outcome of issues and tasks through knowledge and application of core ITIL principles and guidelines

Here's what you'll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives in, including your peers and your customers
• Excellent listening, negotiation and presentation abilities
• A technical understanding, or the ability to learn technological product services quickly
• Understanding technical issues and jargon, and translating this back to customers

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.