Director - Health Systems, FDP

Carnall Farrar (CF) is a growing consultancy which works across all aspects of the health sector from supporting the NHS to serving major life science companies. We are passionate about, and experts in, health and healthcare. Founded in 2013 we have grown to a core staff base of management consultants, technical consultants, a data operations team and corporate functions. We have a strong reputation with the NHS, and our actively seeking to spread awareness of our brand and offers across the health sector more broadly. We are highly regarded both internally and externally for the level of support and development we give our people. As a professional services business, CF has three primary assets – its people, its knowledge and its data and associated products.  

This role provides the opportunity to join our Health Systems consulting team at a senior level, focusing on public sector healthcare. You will work with the Managing Partner and wider CF Health Systems leadership team to develop and run the business, including selling and delivering work for some of the leading NHS organisations to optimise health system performance and improve population health. You will bring a developing brand and growing reputation in the market built through extensive experience in healthcare consulting delivery at Senior Manager or Director level or through a combination of consulting and senior healthcare industry experience.  Areas of expertise may include: design and execution of major strategic transformations; development of healthcare business models and model of care; quality, performance and financial improvement; workforce development; and digital and data programmes – delivered for healthcare providers, systems/payors and regulators.    

Our purpose 

To have enduring positive impact on health and healthcare 

Our mission 

To be invaluable to our clients, supporting them to innovate and make lasting improvements and to build an exceptional company that attracts, develops, and retains a trusted and uniquely talented team. 

Our strategic intent 

We are focussed on building the leading consulting company dedicated to the health sector. We serve the entire sector including healthcare systems (providers, payors, regulators), life sciences (pharma, biotech, devices, and diagnostics), health investing, health tech (data, digital and apps) and the wider suppliers to the sector (infrastructure, consumables and supporting services). Our clients include public sector organisations, private sector companies and investors.  

We provide consultancy across a broad spectrum of services, which reflect the expertise of the CF leadership team and their ability to act as trusted advisors to chief executives, directors, and boards on the most important issues they face. We help organisations to improve population health and the effectiveness of life sciences and healthcare through understanding their aspirations, helping them to identify the opportunities to create value, spotting and applying innovation in practice, adopting best-in-class management approaches and providing hands-on support to deliver improvements.  

Our consulting is renowned for its use of data and the insights this creates. We have access to more UK healthcare data than any other company and are expert it its safe use for delivering healthcare, improving health, managing services, supporting uptake of innovation, undertaking research, and generating evidence. Our access to data and our engineering and data science capabilities supports our consulting, and they are also available for direct client services including in multidisciplinary teams.   

We are growing a team of expert consultants who want to be at the leading edge of the profession and who have a passion for health. With structured career development from Analyst to Partner in a model of apprenticeship, mentorship, and formal training alongside opportunities to work in industry we are cultivating the leaders of the future. We support future leaders to grow and develop their own unique focus that builds on their expertise, our capabilities and creates value for our clients. 

Role summary 

The Director role acts to lead the delivery of client teams. It acts as the Delivery Partner on client engagements with accountability for client services that are delivered to high quality and high impact. Excellent relationship building and relationship management is required. Significant client delivery experience is essential to be drawn on to ensure work is completed within contracted parameters such as scope, time, and cost. They are responsible for ensuring the commercial aspects of delivery are adhered to, client and company resources are managed cost effectively and risk is managed.  As the Delivery Partner, the Director directs and owns the approach to problem-solving client requirements. They have high capability in this domain and can direct management consulting and technical consulting team members meaning they are literate in best practice management consulting and healthcare data and how to optimise its use for our clients.  

 In addition to client delivery, the Director role is pivotal in leading efforts to secure future work. The wider CF Partner team should be supported by this role to generate revenues. This is achieved through the Director building excellent client relationships in the delivery of work and spotting and securing follow-on and/or adjacent opportunities with existing clients. Beyond existing client work, the Director role is responsible for leading the development of high-quality proposals, directing the wider bid team and directly developing and curating proposal content. The role has a revenue target, known as a “bid support target” which recognises the contribution the Director makes to securing work for CF. The securing of revenues is largely expected to be done in collaboration with the Accountable/Anchor Partner for the bid. 

 The role plays a pivotal role in building knowledge for the company. They recognise knowledge is an asset and utilise best practice models and frameworks and develop their own – codifying the practices that work and promoting and spreading this learning. The Director role should be known for an area of expertise and be developing their own brand valued by clients and colleagues alike. They cultivate an internal network of followers to develop and spread the knowledge and promote CF through articulating the impact of our work, developing thought leadership in case studies, articles and using social media to drive new opportunities. 

 This role should lead and develop our people. The role will support development of staff by being a mentor and coach to team members in the client work and bid teams that they lead. They will inspire those around them, acting as a role model for our values, competency framework and ways of working. They will act as a development sponsor to a cohort of staff, acting as a point of continuity for their career growth, learning and development and being their performance evaluator. They will lead components of CF’s internal development programme and will play a key role in championing people initiatives, processes, requirements and frameworks across the business to support retention, as well as participating in recruitment. 

 Being agile and unfazed by rapidly evolving and emerging priorities will be critical in this role, combined with a direct and collaborative approach to engaging with Partners, the CF leadership team and senior clients both in delivery and in securing future work. Being open to new ideas and entrepreneurial will also be vital for this role to grow and adapt to new opportunities.  

As a member of the senior leadership team of CF, clear communication and strong interpersonal skills are essential, role modelling the leadership behaviours we are committed to at every level of the company. When working with colleagues in CF, clients, suppliers, and people seeking to engage CF, professionalism, kindness and diplomacy are essential qualities.  

These attributes form part of the four CF values and associated behaviours that apply to all staff and create a point of commonality. Upholding these values and behaviours is critical to our being the diverse and inclusive team that makes CF a great place to work. The four values and associated behaviours are set out below: 

Be connected 

We are known, we are trusted 

What we do 

• We meet our clients on their terms, in their environment 

• We develop first-hand understanding 

• We are reliable 

• We socialise with colleagues and clients 

• We recognise individual strengths and talents 

• We get to know people inside out 

• We cultivate a network  

Uphold standards 

Committed to our clients, professional in our approach

What we do 

• We know what consulting excellence looks like 

• We adopt and adhere to best-in-class approaches 

• We seek diversity and understand its value 

• We leverage the talent of the CF team and our clients 

• We act with integrity and preserve confidentiality 

• We manage client and company resources cost-effectively  

• We hold each other to account for the standards we agree 

Inspire change 

Respected experts, sparking conviction 

What we do 

• We are knowledge seekers 

• We hunt for innovation and translate it into practice  

• We deal in solutions 

• We collaborate and expect to contribute our point of view 

• We understand conflict is essential and we face it 

• We are passionate about our impact and the value we create 

• We build a positive reputation for ourselves and for CF 

Create the future 

Embrace fear, aspire to be better 

What we do 

• We believe we all grow with effort, learning and persistence 

• We celebrate success with pride  

• We learn and adapt when we lose 

• We spot and create opportunities 

• We act fast and mobilise others 

• We take responsibility for ourselves 

• Holiday entitlement: 25 days/year for staff and 30 days/ year for leadership, increasing by 1 day for every year of service up to a maximum of 35 days of holiday per year
• We contribute 7% of your salary into your pension, while you contribute 3% (or more if you like)
• Access to a flexible benefits programme giving you the chance to increase pension contributions, gain access to a cash plan or benefit from a ClassPass subscription
• Annual leave purchase: employees with less than 35 days annual leave entitlement are able to purchase additional annual leave days
• Income protection: in the event of long-term incapacity and a qualifying claim, 75% of salary will be paid
• Enhanced sick pay benefit beyond Statutory Sick Pay for up to a total 12 weeks in any 12-month period
• Life insurance covering four times your basic salary in a tax-free lump sum payable to your beneficiaries in the event of your death whilst in service
• Enhanced family leave policies: additional pay for parents who have a baby or adopt
• Access to an interest free loan of up to £10,000
• Access to an interest-free season ticket loan, repayable by 12 monthly instalments
•  Workplace nursery scheme: access to a scheme to help working parents save tax and NI on the cost of the nursery care
•  Flexible working policy: including the ability to work fully remotely for up to 4 weeks a year
•  An employee assistance and wellness Program: including access to telephone counselling, life coaching, interactive tools online and digital content downloadable from Lifeworks
•  Seasonal flu jabs: provided by Boots annually
•  Eye care tests: vouchers and discounts at Vision Express
•  Ride to work scheme, saving up to 42% on bikes and cycling accessories at Evans Cycles
• Membership to the Health Service Journal (HSJ)