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Food & Beverage Supervisor

As a major player in the gaming and hospitality industries across California, Florida, and now Texas, we're expanding our reach in the Texas market with a mission to redefine the entertainment landscape. Driven by innovation and corporate excellence, our team thrives on curiosity, strategic vision, and a commitment to integrity, quality, and good judgment. Company culture at Champions is of the utmost importance to us. We seek individuals who view the world through a lens of unlimited possibilities, and who value people above everything else.


Responsibilities:
  • Manage and direct the daily operation of the Housekeeping department and public areas of the hotel
  • Perform daily inspection of rooms and public areas
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department
  • Regularly inspect all fixtures, fitting, and appliances to ensure compliance to standards and take action as necessary to conform to Company standards
  • Monitor the appearance, standards and performance of the housekeeping team
  • Maintain good communication and work relationships with other departments, vendors, and guests
  • Recruit, manage, train and develop the Housekeeping team and manage staff performance issues in compliance with organizational policies and procedures 
  • Understand team member and guest satisfaction results 
  • Manage housekeeping inventory and maintain par level of linen and supplies 
  • Ensure compliance with all policies and procedures including but not limited to organizational, brand, OSHA, sanitation, and Health & Safety
  • Attend all required meeting and trainings
  • Perform other Duties as assigned


Skills & Abilities:
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner 
  • Must be effective at listening to, understanding, and clarifying concerns raised by team members and guests
  • Must be able to multitask and prioritize departmental functions to meet deadlines 
  • Approach all encounters with guests and team members in an attentive, friendly, courteous, and service-oriented manner


Education & Experience:
  • Must be 21 years or older
  • At least 3 years of management experience in a hotel 
  • High school diploma or equivalent required


What We Offer:
  • Competitive salary
  • Comprehensive benefits package, including a free medical plan with customizable options
  • Paid time off
  • 401k with company matching
  • Free basic life insurance 
  • Employee assistance and wellness program


We provide equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

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Average salary estimate

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What You Should Know About Food & Beverage Supervisor, Champions Club Texas

Are you ready to take your career to the next level? Champions Club in Houston, TX, is on the hunt for a dedicated Food & Beverage Supervisor! As we expand our footprint in the vibrant Texas market, our mission is to redefine the entertainment landscape through innovative service and exceptional hospitality. In this role, you'll manage and direct daily operations, ensuring our guests enjoy a memorable experience every time they visit. You'll perform daily inspections, set departmental targets, and work closely with our amazing team to push the boundaries of guest and employee satisfaction. Communication is key, and your people skills will shine as you build solid relationships with our staff, guests, and vendors alike. Your experience of at least 3 years in hotel management will be put to great use as you supervise a talented housekeeping team, and monitor compliance with safety and sanitation standards. Plus, we offer a range of benefits including competitive salaries, health plans, and 401k options. At Champions Club, we embrace diversity and equal opportunities, and we're excited to welcome someone who shares our values of curiosity and integrity. Join us and let’s create unforgettable experiences together!

Frequently Asked Questions (FAQs) for Food & Beverage Supervisor Role at Champions Club Texas
What are the main responsibilities of a Food & Beverage Supervisor at Champions Club?

As a Food & Beverage Supervisor at Champions Club, your primary responsibilities include managing daily operations, conducting inspections of rooms and public areas, setting departmental targets and budgets, and overseeing the performance of your housekeeping team. You will also be responsible for maintaining high standards of service and compliance with all safety protocols, ensuring a welcoming environment for both guests and staff.

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What qualifications are necessary for the Food & Beverage Supervisor position at Champions Club?

To qualify for the Food & Beverage Supervisor role at Champions Club, you must be at least 21 years old and possess a high school diploma or equivalent. An essential requirement is a minimum of 3 years of experience in hotel management, along with strong leadership skills and effective communication abilities to engage with both team members and guests.

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How does Champions Club support the professional development of the Food & Beverage Supervisor?

Champions Club believes in investing in our employees' growth. As a Food & Beverage Supervisor, you'll have access to ongoing training sessions, professional development opportunities, and performance evaluations that promote career advancement. We are committed to creating a culture of continuous learning and encourage supervisors to enhance their skills.

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What is the company culture like at Champions Club for a Food & Beverage Supervisor?

At Champions Club, our company culture revolves around integrity, quality, and a keen focus on people. As a Food & Beverage Supervisor, you’ll be part of a team that values curiosity and strategic vision while fostering a positive work environment. We believe that when employees are encouraged to view challenges as opportunities, everyone benefits.

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What benefits can a Food & Beverage Supervisor expect from Champions Club?

Champions Club offers a competitive salary and a comprehensive benefits package that includes a free customizable medical plan, paid time off, 401k plans with company matching, basic life insurance, and wellness programs. We prioritize the well-being of our employees by maintaining a supportive and diverse work environment.

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Common Interview Questions for Food & Beverage Supervisor
Can you describe your management style as a Food & Beverage Supervisor?

When answering this question, emphasize your adaptability and focus on team collaboration. Share examples of how you've tailored your management approach to foster a positive and productive work environment, highlighting your commitment to mentoring and developing your team.

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How do you handle difficult situations with guests or team members?

Showcase your problem-solving abilities and interpersonal skills by providing specific examples of past experiences where you've turned a negative situation into a positive outcome through effective communication and empathy.

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What strategies do you implement to maintain high hygiene and safety standards?

Discuss your familiarity with industry regulations and protocols, demonstrating your commitment to maintaining cleanliness and safety. Mention specific strategies you’ve successfully applied in previous roles to ensure compliance with all policies.

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How do you prioritize and delegate tasks in a fast-paced environment?

Share your approach to task prioritization, such as using organizational tools or systems. Explain how you communicate and delegate tasks based on team strengths while ensuring accountability and quality control in a busy work environment.

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What metrics do you consider important for measuring team and guest satisfaction?

Discuss various metrics such as guest feedback, employee reviews, and operational efficiency. Highlight your ability to analyze data and implement initiatives based on the findings to improve satisfaction in both areas.

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How do you motivate your team during busy shifts?

Illustrate your motivational techniques, like recognition programs or team-building activities, focusing on how you create a positive atmosphere even during high-stress times. Providing examples will strengthen your answer.

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Describe a time when you improved a process in the food and beverage department.

Provide a specific example that outlines the issue you identified, the steps you took to rectify it, and the positive outcomes that resulted. Focus on your analytical skills and initiative.

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What role do you believe communication plays in being a successful Food & Beverage Supervisor?

Emphasize the importance of open communication both with your team and guests. Explain how clear communication helps build trust, resolve conflicts, and create a cohesive working environment. Personal stories can enhance your response.

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How do you ensure your team remains compliant with health and safety standards?

Discuss the training programs and regular meetings you would implement to keep your team informed about safety protocols. Mention any previous experience where you led your team to achieve compliance in similar capacities.

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What do you think sets Champions Club apart from other hospitality companies?

Show that you’ve researched Champions Club and relate it to the job role. Discuss the company's commitment to guest experience and employee satisfaction, expressing your eagerness to contribute to these values.

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Full-time, on-site
DATE POSTED
December 7, 2024

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