Channel Partnerships Manager

We are building a creative, energetic, and mission-driven team that will work directly with Ribbon Health’s channel partners to make sure our products are powering convenient, cost-effective, and high-quality healthcare decisions in the world. You will own key relationships with high-revenue partners to enable their growth, prototype go-to-market strategies with new customer segments, shape company messaging, and take bets on how Ribbon can grow revenue exponentially in partnership with its customers. This role requires a hybrid skill set across customer success, strategy, product, and executive stakeholder management. You will be asked to handle a high amount of ambiguity as we work together to define and execute our channel partnerships strategy.

What we look for at Ribbon 

• Passion and drive to simplify healthcare by building products that increase access to care and power every healthcare decision to be high-quality, cost-effective, and convenient
• Commitment to Ribbon Health company values, working on an exceptional team, and building an exceptional company
• Grit, hustle, desire, and a “get-it-done” attitude; strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams
• Dedication to the creation of a diverse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and work together to simplify healthcare for all

What we're looking for in this role

• You have experience building and navigating customer relationships across different levels and functions within an organization, and breaking down barriers in order to get something done
• You have experience working with technical counterparts to define business use cases for new product offerings, validate hypotheses, and evaluate results objectively
• You have experience identifying value and seeking out new commercial opportunities based on aligned business models, incentives, and product-market-fit
• You have strong business acumen and have the ability to translate both Ribbon and customer value drivers into account goals, upsell opportunities, strategy, and KPIs 
• You are able to learn about technical product offerings, deliver product demos, and provide actionable feedback to product teams
• You are a clear, concise, and credible communicator
• You are proactive and able to manage multiple priorities and deadlines at once
• You enjoy building structure, but are not afraid to say when things aren’t working

Your day-to-day

• Build and cultivate relationships with customer stakeholders and become a trusted advisor and advocate
• Lead cross-functional teams to support channel customer growth initiatives within existing partner accounts
• Support go-to-market conversations with Ribbon and channel partner account leads to grow revenue
• Partner with Ribbon product, deployment, and customer success teams to meet contractual obligations and facilitate regular account discussions
• Surface relevant input from customers that have implications for how we build, deploy, and market our products

How we live out our values for our teammates

Our goal is to make this the best career decision any of us have ever made. We stand by our values to make it happen.

Run Toward Hard Problems | We are motivated by the toughest challenges. We seek out hard problems that have the most impact and solve them to help those who need it most. We encourage our teammates to take ownership of outcomes that motivate them. Everyone at Ribbon has a say in our objective and key result (OKR) planning process for their teams and across teams. 

Put Your Team First | We are a family. We are all happier and healthier when we take care of each other and put each other’s needs ahead of our own. We take care of you by offering fully covered insurance premiums on health, vision, and dental, a 401K plan match, and a flexible working policy that includes progressive family leave guidelines, flexible working schedules, and unlimited vacation.

Do What You Say | We are honest with each other. We are accountable to each other. When we commit to accomplishing our goals, we make it happen. Every team member has the opportunity to own high-impact work at Ribbon.

Stay Hungry, Keep Improving | We are humble. We will make mistakes, learn from those mistakes, and be better because of those mistakes. Here, feedback is a gift and mistakes are learning opportunities. We have a thoughtful culture that focuses on giving and receiving regular positive and constructive feedback to help us support each other and make each other better. Also, speaking of “hungry” we offer plenty of snacks, food, and coffee.

Practice Habits of Excellence | We measure our success by the process it took to get there. We will always do our very best and we are proud of the outcome because of it. At Ribbon, we focus on how we get things done by documenting and sharing our learnings, We are building the systems we need to scale our company and support our work for the long-term. 

Build With Empathy | We are building the best healthcare experience for our users. When faced with a difficult decision, we do what’s best for people’s lives. This includes our team. Every Ribbon teammate shares working and lifestyle norms, and we hold each other accountable to respecting these norms so each person can balance work-life integration that works for them.