Cloud Support Analyst
Charger Logistics is a world class asset-based carrier. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are seeking a highly motivated and skilled individual to join our team as a Cloud Support Analyst. In this role, you will be responsible for providing technical support and assistance to our cloud computing infrastructure.
Responsibilities:
- Provide first-line support for cloud computing infrastructure issues, including troubleshooting, incident management, and resolution.
- Assist in the implementation and configuration of cloud-based systems and services, ensuring smooth integration with existing IT infrastructure.
- Monitor cloud infrastructure performance, identify potential issues, and propose solutions to optimize system efficiency.
- Collaborate with senior IT professionals to analyze and resolve complex technical problems related to cloud-based applications and services.
- Respond to user inquiries and support requests, providing timely and effective resolutions.
- Document support activities, including technical issues, solutions, and troubleshooting steps, ensuring comprehensive and up-to-date records.
- Stay up to date with emerging cloud technologies and trends, and proactively propose improvements to enhance the efficiency and security of cloud-based systems.
- Collaborate with cross-functional teams to contribute to the development and deployment of new cloud-based projects.
- Assist in the maintenance and administration of platforms, ensuring system stability and performance.
- Participate in on-call rotations and provide after-hours support when required.
- Basic knowledge of networking concepts (TCP/IP, DNS, VPN, etc.) and virtualization technologies is required.
- Bachelor's degree or internships in a relevant field, such as Computer Science, Information Technology, or a related discipline is preferred.
- Must have strong understanding of cloud computing concepts, principles, and architectures, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
- Must be Familiar with cloud service providers (e.g., Amazon Web Services, Microsoft Azure, Google Cloud Platform) and their respective offerings.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot technical issues and propose effective solutions is a must.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and end-users.
- Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
- Certifications in cloud technologies (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) will be an asset.
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Average salary estimate
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Are you ready to make a significant impact in the tech world? Charger Logistics is searching for an enthusiastic Cloud Support Analyst to join our dynamic team! As a leader in the logistics sector, we pride ourselves on delivering not just exceptional freight solutions but also fostering a supportive and growth-oriented environment for our employees. In this role, you’ll provide first-line technical support for our cloud computing infrastructure, addressing issues and ensuring everything runs seamlessly. You’ll have the opportunity to dive deep into troubleshooting, incident management, and the configuration of cloud-based systems. Here, you can collaborate with seasoned IT professionals to tackle complex problems and optimize system efficiency. Your role will also include monitoring performance metrics, responding to user inquiries, and documenting all your support activities. With a passion for learning, you’ll stay ahead of emerging cloud technologies and work with cross-functional teams on exciting new projects. If you have a background in Computer Science or Information Technology and a solid understanding of cloud principles, including IaaS, PaaS, and SaaS, we want to hear from you! We believe in investing in our employees, offering competitive salaries, healthcare benefits, and ample opportunities for career growth. Join us at Charger Logistics and take your career to new heights while making technology work for our operational excellence!
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Founded in 2003, Charger Logistics is a company that provides freight management solutions for businesses of all sizes. Thry are headquartered in Brampton, Ontario, Canada.
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