Development Operations Associate (Nashville, Hybrid)

Main areas of focus: Data entry, Mail processing, Document retention and storage

Location: Nashville, TN

Eligibility: At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future.

JOB HIGHLIGHT

You'll be an essential part of our Development Operations team that supports our accounting and fundraising teams. You will help charity: water track every dollar raised by processing and reviewing donations.

JOB SUMMARY

Reporting to the Head of Development Operations, you will assist in maintaining a best-in-class operations function to support our fundraising and accounting teams. You will be responsible for the timely, efficient, and accurate processing of mail and donations. Additionally, you’ll support the team with a variety of different tasks from tax receipts to quality control.

YOU’LL BE RESPONSIBLE FOR…

●      Sorting, batching, and processing charity: water mail by following set controls and guidelines to protect sensitive donor data

●      Implementing best practices for data entry, storage, and retrieval to maintain data accuracy and integrity

●      Verifying the accuracy and completeness of donor information and gift details against source documents before entry

●      Promptly depositing checks and maintaining an organized workflow for thoroughness

●      Scanning, filing, and disposing of mail documents according to document management protocol

●      Preparing and distributing IRS-compliant and timely tax receipts and acknowledgments to donors

●      Responding to donor and internal donation or tax receipt-related inquiries in a timely manner

●      Assisting with shipping and receiving mail and packages as necessary

●      Providing additional logistical support for any in-person events and festivals in Nashville

YOU MUST HAVE…

●      A bachelor's degree

●      1 year of related work experience in Accounting or Data Entry

●      Proficient Excel skills

●      Strong attention to detail - you care about the “little things” and make sure they get completed on time and in a professional manner

●      A valid driver's license

IT’S AN ADDED PLUS IF YOU HAVE…

●      Experience in a fundraising environment

●      Formal training in Excel software

●      Exceptional communication and cross-collaboration skills

YOU’LL BE SUCCESSFUL IF...

You’re obsessed with accuracy

You double and triple-check your work because you know that accurate data is crucial to operating successfully. You pay strong attention to detail, have excellent grammar, spelling, and proofreading skills.  You care about the numbers being right and take the time to make sure everything reconciles or is set up to be error-proof.

You're organized and diligent

You can multitask because you keep things in order. You're timely. And you leave breadcrumbs so others could figure out how you got the job done.

You're not only driven -- you can drive your own boat

You work independently. You're a self-starter -- even if no one else were in the office, you'd work just as hard and just as meticulously.

You're trustworthy and professional

You've proven you're equipped to handle and maintain confidential information. You're set on learning all the ins and outs of the org so that you can handle any question that comes your way.

TEAM OVERVIEW

The Development Operations team is at the core of charity: water’s business model and works to ensure we make good on our donor promise at scale. The team works diligently to bring all teams into alignment around our data infrastructure and donor operations. They are constantly looking for efficiencies and ways to systematize an optimal end-to-end major donor journey, from donation processing to final donor reporting. 

ORGANIZATIONAL OVERVIEW

At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 17.5 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.

At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.

BENEFITS & PERKS

Unlimited PTO

Summer Fridays

6-week paid sabbatical leave after 5 years of employment

Annual bonus potential through The Pool

401k plan + employer match

Medical covered at 80% + Dental/Vision contributions

FSA + dependent day care FSA

Employer-paid life insurance, STD, LTD

16-week paid maternity and paternity leave for new parents

Stipends for Home office, Professional Development, TSA Pre-check and a You-do-You Perk

2-4 annual travel requirements to spend quality in-person time with the team

Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.