Quality Assurance Engineer - Hybrid

Position Type: RegularYour opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a QA Engineer, you will oversee all testing activities assigned to the team, ensure they are performed in a timely manner with minimal technical debt, while maintaining the highest quality, and support the technology roadmap for the team aligned to leadership and business priorities. Responsibilities: As a QA Engineer you will be responsible for delivery of quality technology initiatives with the following focus: Executes effective strategies to ensure the quality of systems or products by integrating best practices in quality assurance testing. Resolves issues in the designated business area related to testing and compliance verification by maintaining a deep understanding of current and emerging quality assurance testing practices. Coordinate End-to-End testing across different product and domain teams Participate in peer reviews of test plans and test cases to gain insights into best practices and identify areas for improvement. Adjusts testing procedures to ensure all acceptance criteria are thoroughly verified Assist in developing test plans for system products, business processes, or services to ensure comprehensive coverage of acceptance criteria. Design test automation scripts for UIs, web services, APIs Partner with development and other team members, and work closely with offshore QA teams to create agile test automation solutions, accelerating Schwab’s SDLC processes and meeting critical business objectives. Maintain tools used in during test development including source control, test management and release systems What you have Required Qualifications 4 years in Software Quality Assurance. Experience using IVR Automation tools like CYARA Velocity and able to build automation scripts independently. Familiar with formal test tools like Atlassian Zephyr, HP Quality Center/Microsoft Test Manager, MS Team Foundation Server, Automation tools like Cyara/Hammer and Selenium. Experience in testing IVR Applications both DMTF and Speech. Familiarity with Selenium or other industry leading tool sets. Experience converting business user stories and functional system requirements into test cases. Working knowledge of Agile, Iterative development process and methodologies. Preferred Qualifications: Bachelor's degree in Engineering, Computer Science, or related field Contact Center testing experience and deep understanding of environments like NICE In Contact Cxone/Genesys Pure Engage cloud or similar. Experience with Agile software development methodologies and QA responsibilities within an Agile Scrum Team Ability to work collaboratively in a fast-paced, highly energetic, geographically dispersed environment. Ability to communicate effectively, write detailed and thorough documentation, troubleshoot and problem solve. Passion for building solutions through automation, driven by innovation and commitment to lifelong learning Experience with financial domains is a plus. What’s in it for you At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance