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Senior Specialist, Fixed Income Service

Position Type: Regular

Your opportunity


At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

 

As a Fixed Income Service Senior Specialist, you would operate in a dual capacity to support our Regional Bond Specialists and act as ambassadors of Fixed Income at Schwab to educate, guide, and assist clients. A career in Fixed Income begins with a solid client focused mentality and a strong desire to help clients meet their financial goals. Providing our clients with exceptional experiences is the priority at Schwab and in the Fixed Income Department. The professional should have a fundamental understanding of general income strategies, working towards developing a deep and expert understanding. Schwab provides extensive training and internal support that affords employees the opportunity to be successful in all aspects of their career.

  • Educate clients - Engage clients in discussions focused on educating and providing guidance as it relates to their fixed income, and service needs.
  • Engage clients – Deliver a great client service when answering inbound phone calls.
  • Be a client advocate - Care enough to ask the difficult questions knowing that just one question, the right question, can change a client’s future.
  • Uncover solutions-based options for clients - Client needs can range from basic trade execution to more complex research and portfolio reviews. Execute transactions and provide guidance based on client’s objectives, time horizon, and risk tolerance.
  • Be consultative – As appropriate, recommend solutions to clients that align to their goals. We also partner with the client’s wealth planning team for identified business development opportunities.
  • Build strong client and internal relationships - Collaborate in a team-based environment with a diverse group of professionals focused on meeting the needs of the clients and Charles Schwab & Co.

What you have


To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

 

Required Qualifications

 

  • Active and valid series 7 & 63 (or 66) securities licenses required
  • Aptitude and willingness for learning Fixed Income products (Treasuries, CDs, Municipals, Corporates, Preferred Securities, Bond Funds, Bond ETFs, Professionally Managed Portfolios, and Bond Ladders etc.)
  • Demonstrated experience interacting with clients in a proactive and consultative manner
  • A desire and ability to learn portfolio analysis to conduct Fixed Income planning conversations with clients as needed
  • A collaborative and relationship-focused work style with demonstrated success in a team environment
  • Effective time management & communication skills, positive attitude, enthusiasm, professionalism, and a strong work ethic with a high level of integrity
  • Excellent analytical skills with the ability to effectively mitigate risk and adhere to trading accuracy, while adhering to policies, procedures, and guidelines
  • An ownership mentality with a desire to continually grow and learn
  • Ability to adapt and implement changes as market and business conditions evolve

 

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance
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Average salary estimate

$95000 / YEARLY (est.)
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$80000K
$110000K

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What You Should Know About Senior Specialist, Fixed Income Service, Charles Schwab

Are you ready to take your career to the next level as a Senior Specialist, Fixed Income Service at Schwab in beautiful Maricopa County, AZ? In this exciting role, you’ll be a key player in supporting our Regional Bond Specialists while acting as an ambassador for Fixed Income, guiding clients through their financial journey. At Schwab, we believe that challenging the status quo is what drives innovation in the finance industry, and you will be at the forefront of this mission! Your primary focus will be educating clients about fixed income products and strategies, ensuring they make informed decisions tailored to their financial goals. You'll deliver top-notch client service while fielding inbound calls, becoming their trusted advocate. This includes uncovering complex solutions based on their unique needs, such as trade execution or portfolio reviews. Collaborating with a diverse team, you’ll build strong internal and client relationships, impacting lives with your expertise in fixed income products such as Treasuries and Bond ETFs. We provide comprehensive training and ongoing support to help you grow your skills, and are committed to fostering a culture that values workplace flexibility and professional development. If you have the Series 7 & 63 (or 66) licenses, a client-focused mentality, and a genuine desire to learn and succeed, Schwab is the right place for you to thrive and make a significant impact!

Frequently Asked Questions (FAQs) for Senior Specialist, Fixed Income Service Role at Charles Schwab
What are the primary responsibilities of the Senior Specialist, Fixed Income Service at Schwab?

As a Senior Specialist, Fixed Income Service at Schwab, your responsibilities will include educating clients about fixed income products, delivering exceptional service through inbound calls, acting as a client advocate, and uncovering tailored solution options to meet their financial goals. You will engage in consultative conversations to recommend appropriate fixed income strategies.

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What qualifications are needed for the Senior Specialist, Fixed Income Service position at Schwab?

To qualify for the Senior Specialist, Fixed Income Service role at Schwab, candidates must possess active Series 7 & 63 (or 66) securities licenses, a strong desire to learn about fixed income products, and demonstrated client interaction experience. Additionally, effective communication and analytical skills are essential for conducting portfolio analysis.

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How does Schwab support employees in the Fixed Income Service role?

Schwab provides extensive training and internal support for the Senior Specialist, Fixed Income Service position, ensuring employees have the tools and resources needed to succeed. The supportive culture at Schwab emphasizes personal and professional development, helping employees excel in their careers while also fostering a healthy work-life balance.

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What is the work environment like for a Senior Specialist, Fixed Income Service at Schwab?

The work environment for a Senior Specialist, Fixed Income Service at Schwab is collaborative and team-oriented, focusing on building strong relationships with both clients and internal professionals. The company supports a hybrid work approach, allowing employees flexibility while valuing in-person collaboration to strengthen team dynamics.

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What does Schwab offer its employees in terms of benefits and work-life balance?

Schwab offers a comprehensive benefits package for its employees, including a 401(k) plan with company match, paid vacation time, parental leave, and tuition reimbursement. Additionally, employees enjoy a work culture that prioritizes flexibility and personal wellness, which contributes to a balanced work-life experience.

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Common Interview Questions for Senior Specialist, Fixed Income Service
Can you describe your experience with fixed income products and how it relates to the Senior Specialist, Fixed Income Service role?

Highlight any specific experiences you have had with fixed income products, such as Treasuries, CDs, or municipal bonds, and how you have utilized this knowledge in previous roles. Emphasize your eagerness to learn more about fixed income strategies and how that relates to educating clients at Schwab.

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How do you approach client interactions, especially when discussing complex financial concepts like fixed income?

Discuss your consultative approach to client interactions, focusing on how you gauge client understanding, tailor discussions to their level of knowledge, and ensure clarity when explaining complex financial concepts. Provide examples of successful client interactions where you simplified intricate information.

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What strategies do you use to stay organized and manage your time effectively in a high-pressure environment?

Share specific organizational tools or techniques you employ to prioritize tasks and meet deadlines. Example: using calendars, reminders, or task management apps. Explain how these strategies help you maintain a client-focused mentality and deliver exceptional service.

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Can you give an example of a challenging client situation you’ve encountered and how you handled it?

Provide a real-life example that illustrates your problem-solving skills. Emphasize how you listened to the client’s concerns, employed empathy, and found a solution that met their needs while adhering to company policies.

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How do you ensure you are up-to-date with changes in the fixed income market?

Discuss your commitment to continuous learning through industry news, professional development courses, or networking with industry experts. This demonstrates your proactive approach to staying informed and effectively advising clients.

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What steps do you take to build strong relationships with clients and colleagues?

Talk about the importance of communication, trust, and mutual respect in building relationships. Highlight specific actions such as regular check-ins, understanding client goals, and collaborating with team members to enhance service delivery.

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How do you handle criticism or feedback in a professional setting?

Express an open and positive attitude towards feedback. Share an example of a time you received constructive criticism and how it helped you improve your performance or skills, showcasing your growth mindset.

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What is your understanding of the regulatory environment surrounding fixed income products?

Demonstrate your knowledge about regulatory requirements relevant to fixed income markets, such as those set forth by the SEC or FINRA, and explain how compliance is essential in protecting clients’ interests and maintaining trust.

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Describe a time you worked collaboratively within a team. What was your role?

Provide details about a specific project or task where teamwork was crucial. Share your contributions, how you communicated with peers, and the positive outcome achieved through collaborative efforts.

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Why do you want to work at Schwab as a Senior Specialist, Fixed Income Service?

Articulate your passion for the finance industry and Schwab’s mission. Discuss how Schwab’s commitment to innovation, client service, and personal growth aligns with your professional goals and how you envision contributing to the team.

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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

Our purpose is to champion every client’s goals with passion and integrity, empowering them to take ownership of their financial future at every income level and life stage.

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Full-time, hybrid
DATE POSTED
April 23, 2025

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