Customer Success Manager

Customer Success Manager

Salary range - $75K- $95K base plus bonus and equity. This range is across multiple levels and the offer will depend on experience and skill set.

JOB MISSION

We’re looking for a Customer Success Manager to join our Customer Experience team, working alongside various teams as we design, build, and implement solutions to help organizations of all shapes and sizes operate and scale more effectively.

We will measure your success through:

• Customer health and objectives

• Renewals

• Retention

As a Customer Success Manager, you will:

• Deeply understand customer workflows, operations, and business goals to provide recommendations to streamline organizational management across People, Finance, Recruiting, and business leaders

• Architect customer solutions that leverage the ChartHop platform for a variety of potential initiatives and business challenges: Compensation and Headcount Planning, People Analytics, Organizational Restructuring, Forecasting, and more

• Leverage your technical knowledge of our product, our space, and our customers into ideas for product innovation and development (and help us bring them to life!)

• Ensure our new customers are set up for a long and successful relationship with ChartHop that drives measurable business value

• Be the voice for customers internally at ChartHop -- proactively communicate customer stories, insights, value props, and feedback to help everyone at our company get better

• Be a face of ChartHop for our growing customer base -- represent our company values and culture externally

Requirements:

• Experience in SaaS, consulting, or related company

• Expert in owning customer relationships, including commercial aspects

• Proficiency with SaaS implementations, strategy development, project management, and executive stakeholder management

• Have worked at a hyper growth early stage startup (nice to have)

Unsure if you meet the qualifications? We seek to continue to grow an inclusive and representative team that will enhance our perspectives, skill sets, background and behaviors.  

We encourage Customer Success professionals who are passionate about this work to apply!

Who we are:

ChartHop is on a mission to create healthy transparency within organizations, so that employees and organizations thrive. A dynamic People Operations Platform, ChartHop connects and visualizes people data to empower organizations through insights, alignment, and action. Bringing a fresh approach to HR, ChartHop’s People Operations Platform is the unified source for people data and the main point of action for day-to-day programs, processes, and initiatives. From People and Finance executives to managers and employees, ChartHop is designed for everyone in the organization.  

ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like 1Password, YipitData, BetterCloud, and Starburst. Founded in 2019 by Ian White, ChartHop is backed by Andreessen Horowitz and Cox Enterprises. Visit ChartHop.com to learn more and follow ChartHop on Twitter and LinkedIn.

Our Core Values:

We're building ChartHop to be the best People Software on the planet and that starts with hiring the best people globally. We’re building an inclusive culture we’re looking for people who embrace our core values:

• Fast: Move with intentional speed.

• Inclusive: Welcome our differences.

• Transparent: Trust, collaborate, share.

• Optimistic: Dream big, think practically.

• All-In: Own our destiny.

Perks and Benefits:

• Inclusive Benefits and Perks for all humans (Medical, Dental, Vision, Life Insurance, LTD, STD)

• Mental Health Benefits

• Work from home supplies stipend

• Professional development stipend

• Unlimited vacation days 

• Flex Fridays

• 401K

• Parental leave

• Pet insurance

• Mental Health benefits 

• Many more 

Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees!

ChartHop is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.