Chat Support - Pioneering E-Commerce Account - Non-Voice

Job Highlights
Enjoy 1-day hiring process in Gamma Ortigas Get P200 GCash when you apply onsite # BeMore Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives. Comprehensive medical, insurance, or social security coverage. World-class workspaces. Engaging activities and recognition programs. Strong learning and development plans for your career growth. Positive culture for you to #BeMore at work. Easy to locate area with direct access to public transport. Flexible working arrangements. Be coached and mentored by experts in your field. Join a global company, winner of hundreds of industry awards. What is your mission As a Customer Service Representative, you will be servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.

You are also required to perform these job functions:
Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty
Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client
Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience Who are we looking for
At least High School Graduate At least 3 months of Customer Service experience in the BPO industry Fluent in English with excellent communication skills, both written and verbal Able to solve problems by thinking analytically and creatively Typing speed of at least 35 words per minute to ensure complete and accurate recording of consumer issues Can work in Ortigas, Pasig City How to Apply Online
Send us your application through foundit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite
Send us your application through foundit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm