Check Adjustments Specialist I

Responsible for the daily processing of all check adjustments to and from the Federal Reserve and any internal deposit and check corrections, in a timely manner.

Essential Job Functions:

• Retrieves and processes daily incoming Federal Reserve adjustments.
• Researches and processes daily incoming check adjustment emails.
• Sends outgoing check adjustments to the Federal Reserve in a timely manner.
• Reviews reconciliation once per week and reports completed adjustment list to the Balancing Analysis team.
• Records any write-offs under the current adjustment threshold amount.
• Communicates directly with other banking/financial institutions to resolve issues, if necessary.
• Maintains thorough and accurate files and records regarding check adjustments.
• Escalates complex check adjustments when necessary.
• Performs all other duties as assigned.
• Maintains good punctuality and attendance to work.
• Follows Bank policy, procedures, and guidelines.

Knowledge, Skills, & Abilities:

• Knowledge of administrative and clerical procedures
• Knowledge of bank policies and procedures
• Ability to use a 10-key calculator
• Ability to communicate effectively both verbally and in writing
• Ability to demonstrate excellent customer service skills
• Ability to work well in a fast-paced environment with exacting deadlines
• Ability to adapt to repeated interruptions
• Ability to work without close supervision
• Ability to work extended hours as needed
• Skill in using computer and Microsoft Office, including Word, Excel, and Outlook

Equipment Used in Job Performance/Working Environment:

• Computer
• Telephone
• Multi-function device

Major Job Demands (Physical/Mental):

• Decision-making
• Problem-solving

Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements:

Basic Qualifications:

• High school diploma or equivalent required.
• Minimum of one (1) year of experience using computer, including Microsoft Word and Excel, required.
• Minimum of one (1) year of work experience with check/deposit processing or equivalent preferred.