Compliance Operations Specialist II

About Tessera

Tessera Data is a leading background data provider with specialized expertise in criminal records, court data, and motor vehicle report retrieval for people-risk insight assessment and management. We are focused on building a safer future by providing valuable, people data used to drive informed trust and safety decisions, both online and offline. Our industry-leading data is the backbone for background checks and safety screenings used by companies to elevate the protection of everyone they serve.

The Compliance Operations Specialist II plays an important role at Tessera helping us handle incoming disputes and reinvestigations, while also providing excellent customer service.  Reporting to the Associate Manager of Compliance Operations, you will be part of a fun, hardworking and supportive team who takes pride in their work.

We are looking for a self-managed professional who can work both collaboratively and autonomously and is able to comprehend and utilize information quickly in a challenging, fast paced environment.

Responsibilities:

• Review and confirm the details provided by applicants to determine course of action regarding disputes both by phone and email 
• Handle inbound consumer disputes, furnisher notifications, and full file disclosure requests according to legal requirements
• Investigate disputes by contacting courts by phone or public access searches to validate consumer claims
• Work cross-functionally with internal teams to ensure the intake process is compliant, accurate, and provides a great customer experience 
• Identify basic process gaps to improve quality and timeliness of dispute intake 
• Conduct agent training on dispute topics, as directed by management

What you bring:

• 1-2 years of escalated customer service and dispute processing experience in a similar environment
• 1-2 years of experience in FCRA-related dispute management with a strong understanding of FCRA laws, CRA responsibilities, and industry standards
• Attention to detail and extremely well organized -- not afraid to dig deep and handle a large workload
• Ability to make judgment calls and diffuse difficult situations
• Strong problem solving skills and ability to juggle priorities and manage your time
• Process and solution oriented: able to identify basic process issues and think of initial ideas for improving them
• Works well under pressure, comfortable in working within time restrictions and deadlines
• Excellent verbal and written communication skills and ability to manage cross-functional communications across teams
• Ability to deliver training across various experience levels within a team

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Tessera, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks.

One of Tessera Data’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The base salary range for this role is $66,660 to $83,325 in Denver, CO.

Equal Employment Opportunities at Tessera Data

Tessera Data is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Tessera Data believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Tessera Data also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Tessera Data’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.