Customer Success Director

About CheckrCheckr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a faster—and fairer—way to screen job seekers. Established in 2014 and valued at $5B, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping thousands of companies like Uber, Instacart, Netflix, Compass Group, and Adecco to hire great new people with an experience that’s fast, smooth, and safe.A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr has been recognized as one of BuiltIn's 2023 Best Places to Work in the US and is a Y Combinator 2023 Breakthrough Company and Top Company by Valuation.About the team/roleAs a Named Account Customer Success Director, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our named (largest enterprise) customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly winning the trust of key customer stakeholders. You will work with fellow professionals who succeed through collaboration, grit, and constant learning. You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.What you’ll do• Establish a deep level of customer trust to solidify existing strategic partnerships• Provide thought leadership and strategic planning for account expansion.• Navigate challenges and escalate issues as needed.• Collaborate with Account Management for account health and growth/expansion opportunities.• Build strong relationships with customers at various levels.• Drive account management cadence and collaborate with internal teams for customer success.• Develop a deep understanding of Checkr products and processes and how they map to customer’s programs to drive positive business outcomes• Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals and, in general, be the voice of the customer to provide visibility and/or escalationsWhat you bring• 10+ years of Customer Success experience handling $50M+ book of business with major enterprise/strategic clients.• Expertise in creating and executing success plans for complex customers with deep technical/product requirements.• Skilled at navigating organizational landscapes to maintain and expand relationships at all levels.• Strong written and verbal communication skills, capable of simplifying complex topics.• Technical background facilitating quick understanding of the Background Check Industry and Checkr's software products; familiarity with applications like Zendesk, Salesforce, Google Apps, and basic analytics using tools like Looker.• Experience in a B2B software technology company. HR tech industry experience a plus• Willing to travel up to 20% as needed for customer-facing or internal team meetingsWhat you’ll get• A fast-paced and collaborative environment• Learning and development allowance• Competitive compensation and opportunity for advancement• 100% medical, dental, and vision coverage• Up to $25K reimbursement for fertility, adoption, and parental planning services• Flexible PTO policy• Monthly wellness stipend, home office stipendOne of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.The on-target earnings range for this role is $182,385 to $320,782.Equal Employment Opportunities at CheckrCheckr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.