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Senior Customer Support Engineer

Checkr is revolutionizing the hiring process with modern technology and machine learning to create a faster, fairer way to screen job seekers. They're looking for a Senior Customer Support Engineer to provide technical support for their largest clients.

Skills

Strong communication skills
Excellent troubleshooting abilities
Experience with APIs
Intermediate/advanced SQL knowledge
Familiarity with software development principles

Responsibilities

Provide technical support to customers via ticketing systems and screen sharing
Investigate and troubleshoot complex technical issues
Collaborate with cross-functional teams
Build internal documentation to improve response times
Mentor junior Support Engineers
Act as the communication liaison for critical incidents

Education

Background in technical support or related field

Benefits

Flexible PTO policy
100% medical, dental, and vision coverage
Learning and development allowance
Up to $25K reimbursement for family planning services
Monthly wellness stipend
Home office stipend

To read the complete job description, please click on the ‘Apply’ button

Checkr Glassdoor Company Review

3.9

Checkr DE&I Review

4.1

CEO of Checkr

Daniel Yanisse

Approve of CEO

Checkr’s mission is to build a fairer future by improving the understanding of the past.

MATCH

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BADGES

BENEFITS & PERKS

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Disability Insurance

Health Savings Account (HSA)

Paid Holidays

FUNDING

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

LOCATION

Hybrid, based in San Francisco, CA

SALARY RANGE

$69,300/yr - $86,625/yr

EMPLOYMENT TYPE

Full-time, hybrid

DATE POSTED

November 22, 2024

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