Payment Operations Specialist

About Cherry

Started in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, veterinarians etc.

Cherry enables medical practices to treat more patients by making their services more financially accessible.

Cherry was founded and is led by Stanford entrepreneurs with a previous successful exit and backed by an all-star lineup of investors such as Kleiner Perkins and DCM.

Position Overview

Cherry is seeking an experienced Payment Operations Specialist who provides great customer experience, strong attention to detail and has a proven track-record of delivering results. The position will be carefully chosen to bring in a person who is passionate about being a part of a small but hard-working team in the beginning, with a major focus on building and improving our team and company as a whole. 

• Responsible for uploading check payments to patient contracts
• Monitor account overpayments and issue ACH or check refunds to the associate patients
• Respond to payment disputes and chargebacks daily by providing necessary evidence in a timely manner.
• Investigate and resolve consumer credit bureau disputes by reviewing both internal account records and credit bureau records via e-Oscar
• Manage incoming Practice Disputes and follow up on inquiries
• Process Practice Refund Requests. 
• Process credit and debit payments.
• Process reattempts for failed practice refunds.
• Identify and track customer’s concerns to ensure transparency and minimize risk to the company..
• Manage and respond to patient contract disputes in a timely manner.
• Review current strategies and provide feedback on how to improve the department and Cherry as a whole.

• 1+ years of experience of being a top-10% or greater performer
• Excellent written and verbal communication skills. 
• Experience with point of sale lending or financial products desired.
• Experience working in a startup environment is highly preferred but not required.
• Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries
• Exceptional ability to prioritize tasks, organize and pay strict attention to detail. 
• Strong work ethic and pride in performance. 
• Ability to work independently in a fast paced, ever changing environment with a team first mentality.
• College Degree desired. High school diploma or GED required. 
• Intermediate level skills in working with Excel/Google Sheets also preferred.
• Flexibility with schedule is preferred including evenings, weekends and holidays.

Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.