Chief Product Officer (CPO)

Lyst offers a unique opportunity to work on a premium shopping platform, which is both a trusted partner to the world’s leading fashion brands and a global consumer-facing product. Over 200 million people use the Lyst app and website each year to shop an assortment of 8 million items via a highly personalised experience. Lyst is a scale-up environment, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace. Our goal is to be the category leading destination for every fashion shopper.

Data and technology sit at the heart of everything we do, and we firmly believe that we can only meet our goals by prioritising our team and culture. We give our people the freedom to drive impact and shape the future of our company, within a diverse, inclusive and high-trust environment. We don’t rely on prescriptive rules, policies and procedures to drive results. We trust the judgement and ownership of our team, and prioritise learning and career development, knowing that our success is only possible thanks to our people. Lyst was founded in London in 2010, and has raised over $160m from leading investors including Accel, Balderton, Draper Esprit, Fidelity International, and LVMH.

ROLE OVERVIEW

As CPO you will own Lyst’s strategic product vision and be accountable for its delivery. You will inspire and lead our Product & Design Chapter, a group of people overseeing everything to do with product, user experience and content across our various consumer-facing platforms. You will be at the core of the company, defining product strategy for the business, overseeing its successful delivery and execution and ensuring we truly transition from an acquisition led org to a member first, product led org.

Collaborating with other members of the leadership team, you will set the direction of, and manage, a validated product roadmap strategy with the goal of delivering category leading solutions that enable us to grow as a highly retentive, member first business.

You will be joining a business with a clear vision and ambitious growth plans, and will spearhead our efforts to build the definitive category-leading experience in fashion.

This is a C-Suite leadership position and reports directly into the CEO.

RESPONSIBILITIES

You will be responsible for devising and executing the Lyst product and catalogue strategies across all our consumer touchpoints on app and web. To achieve this, you will:

• Own the product vision for Lyst.
• Partner closely with the CXO to build a highly aligned and commercially compelling product strategy.
• Successfully align teams to execute against the product strategy and drive high accountability through the creation of core product metrics.
• Lead and oversee the Product leadership team; inspiring ideation, technical development, and the launch of innovative products.
• Drive impactful product development by partnering and engaging with our Engineering and Commercial functions.
• Using data, research and customer inputs, consistently review product performance, customer feedback and market trends to improve on Lyst’s product offering.
• Establish yourself as a subject matter expert on the fashion e-commerce ecosystem and deeply embed how our customers build habits around fashion.
• Through mentorship and best-in-class coaching, lead and develop a team of world-class Product and Design professionals, enabling them to consistently deliver high-impact results.
• Manage multiple products and priorities, scale teams, and ensure org is effective, healthy and set up for success by establishing clear and measurable goals.

Requirements

• Extensive Product Management and/or Management Consulting experience with a breadth of experience in devising and executing commercially successful consumer products.
• Experience of leading product development and evolution in a data led, consumer facing business.
• Depth of experience in building, leading, and managing product teams that work effectively alongside Engineering to deliver exceptional results.
• Experience building & leading teams comprising product, design & UX and implementing effective operational frameworks for these functions.
• Fashion knowledge and experience is desirable or a clear demonstration of being able to push the customer voice deep into an organisation.
• Confident articulating product vision and delivery strategy in a way that inspires and motivates both technical and non-technical teams.
• Strong commercial awareness. Track record of understanding performance, auditing and effective course correction.
• Excellent communication and presentation skills, with the ability to present and influence at Board and CXO level.
• Demonstrated ability to work, collaborate and influence cross-functionally.
• Strong analytical mindset with an ability to approach complex problem solving with what’s best for our customer.

Benefits

• Flexible Working: Our flexible working approach offers a high degree of freedom and autonomy. Individuals are provided with the discretion to work remotely on a regular basis, with an expectation that a reasonable proportion of time is spent in the office to enhance in-person collaboration. If due to unique circumstances this doesn’t quite work, we are open to listening to what will.
• Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.
• Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
• Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service.
• Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start.
• Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.
• Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.
• Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.
• Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.
• Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.
• Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.

Diversity and inclusion is an integral part of our culture. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role.