Caregiver Support Services Case Manager

Join CASL as a Caregiver Support Services Case Manager and Make a Difference 

Are you ready to make a meaningful impact in your community? Join CASL, where our mission is to connect families and individuals with vital support. 

Your Mission: 

The Caregiver Support Services (CGSS) Case Manager at the Chinese American Service League (CASL) plays a critical role in supporting caregivers who provide care for older adults and adults living with dementia. The Case Manager is responsible for conducting comprehensive assessments, developing personalized care plans, and connecting caregivers with essential resources. Through counseling, case management, and community outreach, the CGSS Case Manager ensures that caregivers and care recipients receive the support they need to manage behavioral, emotional, and mental health challenges. Additionally, this role includes facilitating support groups, providing crisis intervention, and collaborating with external partners to ensure that all services are delivered in a culturally competent and client-centered manner. The Case Manager will also play a key role in community engagement, raising awareness about dementia and behavioral health services and ensuring compliance with grant requirements and legal standards. 

About CASL: 

The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development. 

For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization.  

To hear about: 

CASL's history, watch here 

CASL's future, watch here 

Your Impact: 

As a Caregiver Support Services (CGSS) Case Manager, you will: 

Key Responsibilities: 

• Collaborate with the Caregiver Support Services Program Coordinator regarding referrals from the City of Chicago Department of Family and Support Services (DFSS) or other referral sources 
• Contact regional referrals within 72 hours of receipt to determine the level of services 
• Utilize DFSS approved Tailored Caregiver Assessment and Referral (TCARE) Assessment to conduct needs assessment, treatment planning (i.e. care planning), and conduct at least quarterly follow-up calls to understand whether caregivers’ needs have changed, and another full assessment and/or treatment plan is needed 
• Understand the caregivers and the care recipients (i.e. older adults of age 60 or above, or adults with Alzheimer’s Dementia and Related Disorder symptoms) Social Determinants of Health Needs and refer them internally to other CASL programs or to City of Chicago Information and Assistance (I&A) if appropriate to meet their needs; may need to provide referral and linkage for other family members in the household as part of the identified caregivers’ stressors 
• Partner with caregivers to address behavioral, emotional, mental, or social injustices through case management, crisis intervention, community support, and/or counseling/therapy services under close supervision of clinician/Qualified Mental Health Professional (QMHP) 
• Evaluate treatment options and create comprehensive service plans for clients to address their identified needs and goals, and/or collaborate with other clinical or medical professionals as required 
• Work with individuals, groups and families to help address behavioral, emotional, mental, or social injustices through case management, crisis intervention, community support, and/or counseling/therapy services under close supervision of clinician/Qualified Mental Health Professional (QMHP) 
• Facilitate behavioral health intake for new enrolled clients, perform assessments to determine Social Determinants of Health Needs affecting the potential client or their family’s behavioral health wellbeing 
• Coordinate service delivery with the individual's primary care provider (PCP), care coordination entity, managed care entity, and/or other external entities providing care and services to clients 
• Ensure individuals receive referrals for substance-related and addictive disorder treatment services, as needed 
• Develop and maintain relationships with community partners to connect clients with additional services/programs as required 
• Conduct community outreach and education to increase staff and community members’ awareness of the Behavioral Health Clinical Services (BHCS) programs offered at CASL 
• Ensure confidentiality of information is maintained appropriately by following CASL policies/procedures, HIPPA, Mandated Reporting Laws, and the State of Illinois regulations 

• Provide supervision to interns, and volunteers under Behavioral Health Program 
• Participate in Client Advocacy Unit Model throughout the whole agency 
• Participate in quarterly stakeholder meetings with individuals served and community stakeholders to obtain feedback 
• Research on training evaluation tools, including evaluation of training needs, training effectiveness, and employee competencies to ensure that participants are gaining knowledge and promoting job skills 
• Work closely with training professionals specializing in trauma, and behavioral health to lead in developing and delivering culturally and linguistically competent materials or workshops to educate community and staff members on behavioral health and trauma and equip them with dementia-competent and trauma-informed skills 
• Organize outreach to community partners to enhance awareness for the behavioral health population and services offered by CASL and link community members with behavioral health to services  
• Work closely with multidisciplinary teams internally on cases and collaborate externally with partners on projects 
• Responsible for day-to-day task administration, potential client follow-up, client scheduling, and timely case note documentation, including but not limited to counseling sessions, case management, and crisis interventions.Be responsible for their own professional development, including participating in the supervisory process and using other educational opportunities, both within and outside of the agency, to become or maintain a mental health related license/certification 
• Operate in grant compliance requirements, legal guidelines, internal policies and quality standards 
• Work closely with Behavioral Health Program and the Marketing and Communication Team as a team on conducting mental health media campaign, revamping agency website, and updating program flyers 
• Participate in internal and external partnership meetings, teleconferences, roundtables, and other important networking meetings 

• Education & Experience: 

• Bachelor’s degree in Social Work, Psychology, Counseling, Gerontology, Sociology, Public Health, or related health or human services field  
• License in Social Work or Professional Counselor preferred  
• Previous experience providing case management and counseling is preferred. 
• Demonstrated experience and passion for working with culturally, racially diverse, and underserved communities, with a focus on providing equitable and inclusive care. 
• Proven ability to build and maintain effective working relationships within a large, diverse workforce, fostering collaboration and inclusivity across teams. 

• Skills & Knowledge:  

• Bilingual proficiency in spoken and written English and Chinese (Cantonese preferred, Mandarin and/or Toishanese a plus) 
• Strong interpersonal and communication skills, with the ability to resolve conflicts, facilitate workshops, and engage in community outreach initiatives. 
• Demonstrated ability to develop and implement comprehensive care plans for clients and their families, addressing a wide range of behavioral, emotional, and social needs. 
• Skilled in providing trauma-informed care, crisis intervention, and counseling services to individuals and families. Experience working with culturally diverse and under-resourced communities is essential. 
• Proven ability to build and maintain relationships with community partners, enhancing service delivery and ensuring clients have access to necessary resources. 
• Experience supervising interns and volunteers, providing guidance, training, and support to ensure high-quality service delivery. Ability to lead program improvements based on stakeholder feedback and data analysis. 
• Proven ability to excel in a dynamic and evolving environment, efficiently managing multiple priorities with sound judgment and consistently meeting deadlines. 
• Demonstrated expertise in data management using Salesforce, EHR systems, and other relevant platforms, ensuring timely, accurate and compliant clinical documentation. 
• Proficiency in technology, including multimedia tools and Zoom with the ability to incorporate these into therapeutic interventions and community engagement. 
• Basic computer proficiency, including Microsoft 365 (Word, Excel), data entry and web navigation 
• Basic understanding of Salesforce or similar data management systems is a plus. 

• Must be able to sit, stand, and walk for extended periods, with occasional lifting or moving of objects weighing up to 20 pounds. 

• Work is performed between the hours of 8:00 am to 7:00 pm in 8-hour shifts, Monday through Friday, and one rotational Saturday a month at minimum 
• Must be flexible and available to work after regular business hours when necessary (e.g., weekends and evening periods) 
• Accessibility to personal vehicle to accommodate home visits, outreach events, and other conferences that arise 
• Delivery of services in the home or other community-based settings as needed 

Why Choose CASL: 

Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity. 

Empowerment: Support staff empowerment through skill development and growth opportunities. 

Collaboration: Be part of a workplace that thrives on collaboration and teamwork. 

Transformation: Envision and realize transformative changes in people, processes, and policies. 

Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths. 

Benefits: 

Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs: Medical, Dental, and Vision Coverage; Flexible Spending Account (FSA) & Health Savings Account (HSA); Life Insurance, AD&D Insurance, Disability Insurance; Voluntary Worksite Benefits, Pet Insurance; Employee Assistance Program (EAP).  

Additionally, our holiday schedule includes New Year’s Day, MLK Day, Chinese New Year, Memorial Day, Juneteenth, Independence Day, Labor Day,  Indigenous People’s Day, Thanksgiving, the Day After Thanksgiving, Christmas Day. 

Join Us and Make a Difference: 

Join us at CASL, where together, we create a brighter future for our community. 

Thank you for your interest in joining our team! Each resume is reviewed personally by our dedicated team members, not AI. This thorough and thoughtful evaluation process may take a bit of time, so we kindly ask for your patience. Rest assured, we will get back to you as soon as we have an update on your application status. We appreciate your understanding and look forward to reviewing your application. 

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter. 

CASL is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.