Senior Analyst, IT Corporate Support

CULTIVATE A BETTER WORLDFood served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.THE OPPORTUNITYAs the Senior Analyst, IT Corporate Support, you will be responsible for supporting desktop systems and corporate applications at Chipotle’s corporate locations and remote users. You will focus on providing high quality and effective customer service in the support and installation of Windows/Mac laptops and related peripherals. In addition, you will provide support and collaboration with various other IT teams.The position requires strong customer service skills and a deep commitment to corporate-user satisfaction. Frequent involvement in companywide initiatives and projects. Ability to multitask with a strong work ethic is expected.WHAT YOU’LL DO• Provide end user customer support for workstations and general office support for IT related equipment including Windows and Mac computers, printers, audio/video equipment, etc.• Maintaining and troubleshooting desktop applications: virus protection, workstation backups, MSOffice, etc.• Maintain an ongoing queue of service support tickets.• Providing training to users on tools and applications.• Utilizing Chipotles problem management solution by opening, managing, and resolving tickets in a timely manner.• Identifying IT processes at corporate offices in need of improvement, determining ways to streamline and/or automate those processes while implementing those changes.• Assessing user and support needs for new processes, creating, documenting, and communicating such needs to the IT Governance Team.• Suggesting changes to desktop/laptop hardware environments, testing their impact, and carrying out implementation.• Analyzing effectiveness, upgrade, and maintenance of desktop applications (e.g., virus protection software, patching).• Maintaining inventory par levels for all necessary hardware and software components.• Determining company-wide desktop/laptop hardware needs, ordering new hardware, configuring new and replacement hardware, and tracking desktop/laptop hardware assets.• Maintaining inventory par levels for all necessary hardware and software components.WHAT YOU’LL BRING TO THE TABLE• Have an advanced technical degree in a related field or an equivalent in education and experience.• Have 3-5 years supporting computer hardware and software in an official capacity. Be knowledgeable of and understand Windows, Apple OS and Mobile OS, including peripheral software and hardware installation, configuration and maintenance.• A working knowledge of all versions of Microsoft Windows, Active Directory Services.• Will possess a practical understanding of macOS and iOS devices.• Be highly organized with excellent process management and prioritization skills.• Have the ability to multi-task while maintaining a positive and calm demeanor in trying situations.• Possess the ability to acquire and evaluate data.• Be self-reliant, detail oriented, objective and focused on customer service with candor and honest communication.• Be able to work with confidential information.PAY TRANSPARENCYA reasonable estimate of the current base pay range for this position is $65,000.00–$90,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.WHO WE AREChipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COMChipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.