Implementation Manager

To solve one of the largest problems of our generation we need to get the world’s best talent.

We are on a mission to enable the global food system to become sustainable. Our technology is enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently already today. Yet, this is a drop into the ocean. We just started. Our goal to connect the global food system is extremely ambitious and complex. A problem of this magnitude and complexity requires a massive scale and only the best people will be able to solve it. We are gathering the best people globally together in order to succeed in our mission. Are you in?

For us, it is always team-first.  Teams in which everyone subordinates their individual success to the team's success will win against teams that don't. Can you put your ego aside?

We are looking for the hungry underdogs that will rather fail than not try. We look for humility because it makes us learn faster. And we look for people who understand that hard work is necessary and that shortcuts don’t exist. We are playing the long game and want to build a truly generational company.

Our mission requires us to be fast. We believe that urgency is a mindset. We look for people who act with speed in everything they do, yet never lose sight of the bigger picture.

Fun plays an important role. We want to succeed and celebrate when we do. It is important to us that our people form real bonds in and outside of work.

We have no small plans, we are assembling a championship team, with people that take real ownership of our company’s long-term success. If you feel this is for you, then deep inside you, you might be already one of us.

See what we’ve been up to: bit.ly/3BX0kYj

The Implementation Manager will support the successful deployment and integration of Choco’s AI and App solutions for food distributors across North America. This role requires a blend of project management, technical acumen, and client engagement skills to ensure seamless implementation and exceptional client experiences. The ideal candidate is a proactive problem-solver, a quick learner, and passionate about technology, client success, and the foodservice industry.

Key Responsibilities:

• Assist in the planning, coordination, and execution of Choco solutions.

• Collaborate with Customer Success Managers to understand client requirements and develop tailored execution plans to meet client needs

• Managing project timelines, milestones, and deliverables to ensure timely and successful implementations.

• Lead client kickoff meetings and regular project status meetings to drive project forward

• Schedule, prep, and conduct client training sessions.

• Assist in troubleshooting technical issues and escalating them to the appropriate teams when necessary.

• Maintain accurate project documentation and update internal systems with project status and client information.

• Support the continuous improvement of implementation processes and methodologies.

• Communicate effectively with clients to manage expectations, gather feedback, and address any concerns.

• Work closely with cross-functional teams including sales, product development, and customer success to ensure alignment and successful project outcomes.

Qualifications:

• Bachelor’s degree

• 1-2 years of experience in implementation, project management, or a related role, preferably within the technology sector.

• Ability to use project management software and/or create tracks or project plans in excel 

• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.

• Excellent verbal and written communication skills.

• Ability to work collaboratively in a team environment and build strong relationships with clients and colleagues.

• A proactive and solution-oriented mindset with a willingness to learn and adapt in a fast-paced environment.

Choco was founded in Berlin in 2018 and has since expanded to a team of over 400 committed Chocorians working from Choco offices in the US, France, Belgium, Germany, Austria, the UK, and Spain. Our ordering app is used by over 15K buyers and over 10K suppliers around the globe - processing hundreds of thousands of tons of food every month.

We raised over $280mn from some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. We are the first unicorn to reduce food waste.

We’re working alongside those who built companies like Google, Facebook, Amazon, Uber, Rocket Internet, and more.

Choco is an equal-opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.