Technical Solutions Specialist

Skills

• Great communication skills
• Working knowledge of Microsoft hardware, Microsoft 365, and Active Directory
• Experience with ticketing systems
• Analytical and problem-solving skills
• Strong organizational skills
• Detail-oriented and focused on department objectives
• Strong written and verbal communication skills
• Collaboration with multiple teams

Responsibilities

• Provide first and second-level helpdesk support including incident resolution and escalation
• Prioritize calls to resolve issues promptly
• Provision, deploy, and maintain hardware devices
• Provide on-site and remote support to multiple campuses and events
• Manage user provisioning and access
• Deliver end-user technical training
• Stay up to date with technical trends and cybersecurity landscape

Education

• Bachelor’s Degree in Computer Science or related field (preferred)
• Industry certifications are a plus

Benefits