Claims Professional I | Seattle, WA, USA

Claims Professional IJob DescriptionHealthy Paws is a top-rated pet health insurance provider in the United States. First and foremost, we're pet-lovers. Our compassion for pets drives us to offer a great insurance product, hire the best employees, and offer an extraordinary caliber of service. Everything we do is driven by our love of animals and providing an exceptional experience to pet parents who have enrolled their furry family members with us.The Claim Professional position is an individual contributor role responsible for managing the day to day aspects of a claims program. This includes meeting program execution targets, maintaining program documentation, ensuring quality expectations are met and improving processes.Responsibilities• Deliver WoW! experiences to our Pet Parents through program management• Ensure Key Performance Indicator (KPI)s, quality, daily targets, and measurements are met• Identify and manage risks, roadblocks, and issues• Identify, recommend, and assist in implementation process improvements• Create and maintain program documentation• Collaborate with other process owners and the claims quality assurance team• Keep supervisors and other stakeholders informed of changes, risks, and opportunities in the programQualifications• Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months• History of process improvement/change implementation• Ability to effectively communicate with pet parents• Problem solving and decision-making skills• Organizational and time management skills• High school diploma or equivalent work experience• Basic IT skills (MS Excel, MS Office, etc.) a plus• Experience with ERP or CRM systems a plusAbout UsChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.