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Customer Support Specialist

CipherHealth is a leading digital patient engagement company looking for a Customer Support Specialist to enhance communication and coordination in patient care. You'll solve end-user support tickets and assist healthcare professionals with our solutions.

Skills

Problem-solving skills
Attention to detail
Understanding of CRM systems
Innovative thinking
Strong communication skills

Responsibilities

Address customer queries accurately and efficiently
Facilitate superior customer communication
Prepare comprehensive procedures for team reference
Configure solutions for different customer use cases
Collaborate with internal teams to improve customer experience

Benefits

Competitive salary and equity
Comprehensive healthcare coverage
Monthly wellness stipend
401(k) retirement plan
Flexible PTO and parental leave

To read the complete job description, please click on the ‘Apply’ button

CipherHealth Glassdoor Company Review

2.8

CipherHealth DE&I Review

No rating

CEO of CipherHealth

Jake Pyles

Approve of CEO

By CipherHealth

To foster connections along the healthcare journey that ensure the best possible outcomes for providers, staff, patients, and their loved ones.

MATCH

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FUNDING

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

INDUSTRY

Computer Hardware Development

TEAM SIZE

LOCATION

Hybrid, based in New York, NY

SALARY RANGE

$65,000/yr - $75,000/yr

EMPLOYMENT TYPE

Full-time, remote

DATE POSTED

November 9, 2024

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