Communications Manager – New Production Hawai'i – Resident Shows

***Le poste étant situé aux États-Unis, la description de poste est disponible uniquement en anglais.***

***As this position in based in the United States, the job description is available in English only.***

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Communications Manager – New Production Hawai'i – Resident Shows 

Sales, Marketing and Communications

Full-Time Position

We are looking for a Communications Manager to lead the PR, communications and social media for ‘Auana, our new production in Hawai‘i, part of the Resident Shows Division (“RSD”) with Cirque du Soleil Entertainment Group (“CDSEG”). The main objective of this role is to promote ‘Auana to local, regional and international markets through PR and social media strategy in collaboration with sales and marketing teams. The ideal candidate will have excellent interpersonal and communication skills, knowledge of the Hawaii market and social media expertise. 

The Communications Manager will have the opportunity to: 

·       In collaboration with the Director of Communications and VP Sales, Marketing and PR, develop PR and social media strategies for ‘Auana. 

·       Prioritize and build strong relationships with Outrigger Hotel Group (OHG) counterparts, including active, ongoing participation in meetings and ensuring content and programs are reviewed and approved by OHG as required, ensuring compliance with all terms of the CDS-OHG partnership agreement.  

·       Monitor the effectiveness of PR and social media efforts while proactively recommending new initiatives to achieve ‘Auana’sKPIs.  

·       In collaboration with RSD and International Headquarters PR teams, oversee online reputation management. Share weekly review reports with show team. Ensure online reviews are responded to in a timelymanner. 

·       Establish relationships with local non-profit organizations aligned with Cirque and ‘Auana’s social responsibility initiatives for donations and appearances and in collaboration with OHG’s efforts; respond to incoming donation requests 

·       Partner with OHG to influence the development of any plans they create, and understand the effectiveness of those plans, and making recommendations for revisions as necessary. 

·       Lead the in-market execution in Hawaii of all approved PR and social plans for ‘Auana to include content development and distribution (photo and video shoots), media pitching and hosting, creation and dissemination of press releases and press kits, influencer programs, blogs, current social channel management, social channel expansion, social posts and responses.  

·       Collaborate with external agency for Japanese PR, media pitching and hosting, translations of all press materials, influencer programs, and more.  

·       Coordinate and staff media and PR events on and off site, communicating with partners,media and producers as well as ‘Auana show team and artists, ensuring show operation resources are available where needed and appropriate to execute. Facilitate media training for spokespeople. 

·       Continually deliver on expectations of partners, senior management, internal departments and OHG through clear, concise communication. Highlight successes, sharing results.  

·       Implement partnerships with key brands that align with Cirque du Soleil shows and Outrigger Hotel Group to cross promote and expand the brand awareness to identify audiences.  Ensure necessary OHG approvals are obtained prior to any commitments to ensure mutual alignment around selection, activities and outcomes.  

·       Act as company spokesperson; represent Cirque du Soleil and ‘Auana at public events and business gatherings. Seek input from internal Cirque du Soleil Resident Show Division (RSD) and International Headquarters (IHQ) colleagues to maximize synergies, share best practices, develop efficient processes and workflow, and achieve optimal use of time and capacity. 

·       Working with the show’s Marketing and Sales Managers, develop strategies to capitalize on opportunities and achieve revenue, occupancy, average ticket price goals and other KPIs.  

·       In collaboration with the Marketing Manager, support direct marketing initiatives. 

·       Provide the Marketing Manager with regular updates on ongoing activities in the market. 

·       Serve as the Marketing Department contact on site for marketing, social media, corporate alliances and promotional initiatives and activities. 

·       Manage crisis communications with all necessary parties under the direction of the Director of Communications. 

·       Build and nurture relationships with Hawaii community partners to support the goal of achieving maximum exposure for ‘Auana. 

·       Oversee external agencies and vendors as applicable. 

·       Complete other duties as assigned. 

What does it take for this role? The following hard skills are the basics of what’s needed to be successful in this position: 

·       A bachelor’s degree in Marketing, Communications or a related field; 

·       At least six years of previous experience in Entertainment Marketing, advertising or agency experience; 

·       Experiential Marketing knowledge or experience; 

·       Working knowledge of Microsoft Office software (Excel, Word, Outlook, etc.); 

·       Analytical skills a must; 

·       Ability to create and maintain solid business relationships, both internally and externally, to promote and encourage a positive and productive work environment;  

·       Working knowledge of social media platforms such as YouTube, Facebook, Twitter, Instagram, Tiktok and LinkedIn, etc.; 

·       Previous experience updating/managingSocial Mediacalendars;  

·       Excellent negotiation and presentation skills;   

·       Great organizational skills and the ability to multi-task;  

·       Ability to handle ambiguity andwork under pressure while maintaining a professional demeanor;    

·       Excellent written and oral communication skills;  

·       Previous experience in driving ticket sales and revenue is preferred; 

·       Availability to work nights and weekendsand travel as required; 

·       Ability to perform the essential functions of the job including, but not limited to: crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs unassisted, etc.; Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;  

·       Fluent in English, both written and spoken;  

·       Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization. 

As you can imagine, working with a circus can be quite different from other organizations, and at Cirque du Soleil Entertainment Group, we embrace these differences loudlywith enthusiasm. We realize that one size fits none and invite you to come create your own specialized experience with us to see exactly what we’re talking about, firsthand.  

Our emotion-provoking shows are just the tip of the iceberg: laced throughout our organization, you will find creative minds who are empowered to use their voices and be themselves, their truest selves. Diversity to us means various perspectives, fresh ideas and continuous improvement of the way we do things. We won’t pretend like we have every answer, that’s why we need you! The employees here are the center of what we do, the voices behind the final product and amazing performances on stage.  

When you think of your ideal workplace, what comes to mind? For us, it looks (and really is) like this: 

·       Teamwork – we thrive with collaborative teams, regardless of titles or departments; 

·       Respect – when we ask someone to join our team, it’s because we trust and respect you; 

·       Integrity – whether you work behind-the-scenes or in the office, you’re being counted on. We are a team and integrity goes a long way here, and like we mentioned previously, trust is important;  

·       Authenticity – we want you to bring your full self to work, this is a place where you don’t need to fit into a box to belong; diverse perspectives foster even more creativity in the workplace. We embrace the human behind the employee number; 

·       Being heard – you have access to everyone in the organization, use your voice on development questions or suggestions on how to improve the experience. We value open and transparent communication, and we want you to be heard!  

Come create with us and let us show you what a “circus family” feels like!  

Cirque du Soleil Entertainment Group is an equal opportunity employer. We do not discriminate against applicants or employees because of their race, creed, color, age, religion, sex, disability, sexual orientation, marital status, military status, national origin or ancestry.