Remote Web Chat Specialist

Job Description:Cisco Systems is seeking a Remote Web Chat Specialist to join our team in Philadelphia, Pennsylvania. This part-time position is at the Associate Level and requires a minimum of 2 years of experience in a similar role. The ideal candidate will be energetic, passionate, and possess strong strategic planning and analysis skills.Responsibilities:- Engage with customers via web chat to provide support, answer questions, and resolve issues in a timely and professional manner- Utilize knowledge of Cisco products and services to assist customers with their inquiries- Collaborate with team members to ensure a seamless customer experience- Monitor chat queues and respond to incoming messages promptly- Identify opportunities for improvement in processes and procedures to enhance customer satisfaction- Maintain accurate records of customer interactions and follow up as neededRequirements:- 2+ years of experience in a customer service or web chat support role- Strong communication skills and the ability to multitask effectively- Proficiency in using web chat platforms and customer service software- Energetic and passionate about providing exceptional customer service- Strategic planning and analysis skills- Ability to work independently and as part of a team- Flexibility to work remotely and on a part-time basisBenefits:- Remote work flexibility- Parental leave- Profit sharing- Opportunities for unlimited personal and professional growthEqual Opportunity Statement:Cisco Systems is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.Deadline to apply: September 6, 2024If you meet the requirements and are excited about the opportunity to join our team as a Remote Web Chat Specialist, we encourage you to apply today!How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Remote Web Chat Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.