Job details

Citrix Systems Administrator

At Pioneer, our values are our lifeblood and the gold standard of our award-winning culture, and we remain steadfast in this belief: We are in a people business first, oil business second. We want you to thrive here, and we're proud to offer the resources and the environment to encourage you not only to grow in your career but soar in it.

Because we need people like you to make our company successful, we don’t simply offer a competitive compensation and benefits package – we truly set our company apart from other employers by carefully selecting an outstanding array of medical, financial and personal offerings. Joining the Pioneer team has its perks!

Highlights of our outstanding compensation and benefits package include:

100% Employer paid premiums for medical, dental, vision and prescription drug plans
Employer paid premium life insurance, short-term and long-term disability
On-site fitness centers
Complimentary employee cafeterias (Irving and Midland corporate offices, Midland Highway 80, and Big Lake)
On-site health centers (Irving and Midland corporate offices, Midland Highway 80)
401(k) savings with 2-for-1 company match (up to 5 percent)
Employee stock purchase plan
Annual incentive bonus plan
Employee referral awards program
Vacation time and holidays
Flexible work schedule/Hybrid Schedule
Employee assistance plan
Tuition reimbursement plan
On-site daycare centers (Irving and Midland corporate offices)
Generous parental leave policy: 12 weeks fully paid leave for the primary caregiver; two weeks fully paid leave for the secondary caregiver

Ready to join the team?

Job Summary:

The Citrix Systems Administrator will oversee and manages capacity, performance, reliability and protection of the technical infrastructure necessary to support Pioneer Enterprise Citrix Computing Infrastructure. Further requirements include VDI, FSLogix, CyberArk EPM, Nutanix administration, audits, complex computing system/network administration, and customer interaction and satisfaction.

Responsible for supporting escalated Intel/Windows related to operating system or hardware issues (performance, tuning, security, hardware, etc.) from Cross Platform Support as well as monitoring, planning, budgeting, implementing and supporting the Citrix/VDI infrastructure.

Job Duties:

Utilize ServiceNow to track calls and solutions. Work with Help Desk, Cross Platform Support and Remote Site Support to resolve calls. Analyze and report on root cause for support problems and recommend solutions.
Monitor systems status, capacity and performance and be accountable for follow-up and/or remediation of incidents, problems or changes required
Support escalated issues for remote site support for Citrix On-Prem & Cloud infrastructure as well as Windows 10 Virtual Desktop Infrastructure server-based issues to include performance and availability concerns
Support 24/7 rotational on-call and after hours escalation support
Develop, maintain and validate Citrix system contingency plans. Participate in other contingency plans for other network and computing infrastructure as implemented by Pioneer. Provide risk avoidance expertise for core system upgrades or migrations. Monitor and respond to intrusion detection or contamination alerts timely. Maintain computing infrastructure: Citrix, VDI, Nutanix Hyper-converge hosts and other core infrastructure(s) implemented by Pioneer Information Technology at or above 99.9% availability.
Participate in the change control process of equipment, computer room facilities and software such that only changes authorized by management are made (exceptions will be made in the case of emergencies)
Perform annual disaster recovery testing and participate in SOX audit relating to Citrix infrastructure
Performs other/additional duties as assigned by Manager

Qualifications:

Bachelor’s degree strongly preferred; consideration given for technical knowledge as it relates to a degree
Must have at minimum 2-3 years of Citrix Cloud infrastructure experience
Must have at minimum 2-3 years of knowledge and working experience in Windows Active Directory, DNS and Group Policy
Must have at minimum 2-3 years of support in Windows Servers and Windows 10/11 OS
Must have general knowledge of network infrastructure
Knowledge and experience in administrative support in CyberArk EPM, FsLogix, Nutanix (hardware/SaaS) preferred but not required
Must have the ability to listen to client and translate the requirement into a good technology solution
Must be able to manage small to medium projects
Must be detail-oriented and be able to multi-task projects
Must be able to work effectively in a team environment as a project leader or a project member
Strong communication skills to interact with various IT departments, business customers and 3rd party vendors
Salary competitive and commensurate with qualifications and experience

Pioneer Natural Resources is an EEO Employer.

Our Mission: RESPECT Core Values

Respect
We respect one another and the communities in which we operate.

Ethics and Honesty
We are ethical and honest and committed to uphold our strong reputation.

Safety and Environment
We believe no job is so important that it cannot be done in a safe and environmentally sound manner.

Personal Accountability
We are disciplined and personally accountable for our decisions, actions, attitude and results.

Entrepreneurship
We have an entrepreneur's mindset, driving innovation and striving for excellence in all we do.

Communication
We openly and professionally communicate among all levels and between departments and teams.

Teamwork and Inclusion
We believe in diverse perspectives and teams collaborating toward common objectives with a can-do attitude.

Pioneer Natural Resources Glassdoor Company Review

4.0

Pioneer Natural Resources DE&I Review

No rating

CEO of Pioneer Natural Resources

Scott Sheffield

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By Pioneer Natural Resources

At Pioneer, our mission is to be America’s leading independent energy company, focused on value creation, safety, sustainability and technological advancement. Our foundation and long-term success are built on honesty, respect, collaboration, in...

6 jobs

INDUSTRY

Energy & Utilities

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Irving, TX

DATE POSTED

August 3, 2023