Citrix/AVD Admin

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Resolves highly complex technical issues for Truist's Network applications.

This position will manage our current Citrix environment and ultimately oversee the implementation and subsequent migration to and management of Azure Virtual Desktop.

The ability to design and implement complex Citrix Virtual Apps and Desktops implementations.
Identify and correct inefficiencies and implement optimizations to improve existing Citrix Virtual Apps and Desktop performance.
Provide high-class troubleshooting and solutions to problems relating to the various Citrix platforms.
Implement, administrate and support the Citrix Virtual Apps and Desktop infrastructure environment with strong knowledge of how to create and manage published applications.
Monitor Citrix server farm health and keep the farm up-to-date by performing necessary updates and upgrades.
Install, update and support business applications in Citrix Virtual Apps and Desktops and provide advanced end user support.
Knowledge administrating Azure Virtual Desktop
**Ability to administer Netscaler, Netscaler gateway and SF load balancing
**Knowledge of ICA and RDP for use as a brokering protocol
***Ability to analyze, troubleshoot and identify issues with remote connection. Latency, packet loss, etc…

***This position is able to telecommute from any location within the U.S.***

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.
2. In this capacity, oversees others who perform programming and debugging activities.
3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
4. Provides technical consultation on extremely challenging or unusual situations.
5. May lead large, complex projects related to improving processes or support capabilities.
6. May engage and mange external vendors.
7. Interprets internal/external business challenges and recommends best practices.
8. Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
9. Mentors less experienced teammates to build technical expertise.
10. May have people management responsibilities.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
2. Deep specialized and/or broad functional knowledge.
3. Sound understanding of business and organizational strategies and processes.
4. Ability to interpret internal and external business challenges and recommend best practices.
5. Ability to lead complex projects.
6. Sophisticated analytical skills and the ability to solve complex technical and business problems.
7. Ability to influence others at senior levels to adopt a new perspective.

Preferred Qualifications:

• A minimum of five (5) years of experience in Citrix technologies - architecting, designing, implementing and supporting enterprise systems - to include: Citrix Virtual Apps and Desktops 7.x components; Citrix PVS 7.x architecture; Citrix Profile Manager; Receiver/Workspace App; Citrix NetScaler
• Experience with VMware
• Ability to self-manage and take initiative
• Extensive and proven knowledge of Microsoft Technologies: Server 2016; 2019; 2022; Windows 10 and Windows 11
• Active Directory and Group Policy Object Administration along with PowerShell Scripting Knowledge
• Strong documentation skills
• Proficiency with various monitoring solutions such as Microsoft SCOM
• Azure Administration and Azure Virtual Desktop experience STRONGLY desired

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Frequently (25% - 50% of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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