Clinical Applications Delivery of Care Technology Expert (9976) - SFDPH

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening : April 7, 2025
• Application Deadline : Application filing will close on or after April 21, 2025
• Salary:  $159,692.00 to $200,850.00 Annually
• Appointment Type:  Permanent Exempt

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

The 9976 Clinical Applications Delivery of Care Technology Expert reports to the Clinical Applications, EADI and Population Health Manager within the DPH-IT Division of DPH. This position functions as the top technical expert and is the SME responsible for information technology projects that require designing, implementing, testing, and supporting the DPH’s highly complex niche applications. The incumbent will have working knowledge and first-hand experience with Provation MD, and will serve a key role in transition of applications into the Epic EHR. The ideal candidate is a detail-oriented, self-motivated professional with expertise in application implementation projects, data retention projects, and project documentation for continuing support. 

Essential Duties include, but are not limited to: 

• Data retention
  • Coordinates with larger project teams on data that must be preserved due to regulatory or clinical needs; coordinates communication with vendor and project team; receives, reviews, analyzes, and returns extracted data; assists with data preservation into agreed upon repository (OnBase, Harmony, etc.), serving as SME of originating data systems; participates in testing; creates project documentation. 
• Project implementation
  • Acts in SME role for new/on-boarding projects.
  • Participates in project team, provides technical guidance and insight, surface and ensure adherence to DPH-IT policies and procedures with regard to change management, stakeholder communication and documentation.
  • Provides clear and timely communications on project status, issues and risk to stakeholders and leadership  
• Supporting the design, build, implementation, and optimization of the Epic enterprise EHR for DPH
  • Serves as clinical application lead in the transition of applications into Epic, specifically the Beaker and Lumens projects. 

Performs other functions outlined in the 9976 Technology Expert classification, and may perform other duties as assigned/required.

MINIMUM QUALIFICATIONS

EXPERIENCE: Seven (7) years of experience in Health Information Systems Maintenance and Support, including

• 2 years of experience in Data Retention projects utilizing Harmony or OnBase AND
• 3 years of experience supporting Provation MD GI application 

EDUCATION*: An associate degree or above in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

*SUBSTITUTION: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

DESIRABLE QUALIFICATIONS

• Experience as an SME with any of the following: 
  • Provation MD – GI AND Pulmonary  
  • Solventum (3M) M-Modal Fluency Direct; Fluency for Transcription Manager, Fluency Voice Manager, and Fluency Editor   
  • Philips Guardian 
  • 3M 360Encompass 
• Epic Electronic Health Record experience
• ServiceNow experience to include ownership of Configuration Management Database (CMBD) entry creation/maintenance; Change management; Knowledge Base article creation/maintenance; management of incidents, tasks, requests, etc. 
• Proficiency with Microsoft Suite (e.g.  Word, Excel, Teams, PowerPoint) 

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

IDEAL WORKING KNOWLEDGE 

• Knowledge of healthcare/clinical workflows
• Expert knowledge of enterprise EHRs (e.g. Epic) and how third-party applications integrate with them 
• Information Technology change control policies & procedures 
• Collaboration platforms, e.g., Microsoft Teams & SharePoint 

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

How to apply:

Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 
• Conviction History 
• Employee Benefits Overview 
• Equal Employment Opportunity 
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

If you have any questions regarding this recruitment or application process, please contact the analyst, David Chalk at [email protected] or (628) 271-6702.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.