CONTRACTS ADMINISTRATION, OPERATION, AND COMPLIANCE DIRECTOR

Appointment Type: Permanent Exempt, Category 18 - this position is excluded by the Charter from the competitive civil service examination process and incumbents are considered “at will” and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.  

Specific information regarding this recruitment process are listed below:

• Application Opening: Monday, February 24, 2025
• Application Deadline: This position will be considered “open” until a final selection is made, but candidates are encouraged to apply immediately or by Friday, March 7, 2025 for optimal consideration.
• Compensation Range: $189,878 - $242,398 Annually
• Recruitment ID: RTF0150859-01107927

Working at SFO

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer. 

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO.  

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook. 

Under policy direction, the Contracts Administration, Operation & Compliance (CAOC) Director will lead the creation of a new team of professional staff and consultants to develop and enhance new contract lifecycle management practices. This position will be responsible for devising and implementing major changes in the approach to how SFO contracts are procured, administered and monitored for compliance and will have policy development responsibility for contract negotiations, administration, operations, and compliance activities at SFO. The CAOC Director will oversee three functional teams: Contracts Administration, Contracts Operations, and Contracts Compliance.

This position collaborates closely with contract project managers, SFO leadership, leadership from other CCSF departments such as the Controller’s Office and the City Administrator’s Office, and the broader Airport industry. This position plays a vital role in establishing a centralized and proactive framework to minimize risk, reduce compliance exposures, and enhance organizational contract resilience. The primary objectives include fostering a customer-focused approach to guide and support SFO Divisions with an effective contract procurement process, assisting divisions with effective contract administration, and strengthening efforts to monitor contracts for compliance with applicable requirements.

What You’ll Do:

• Plan, organize, direct, influence and review SFO’s existing and future Chapter 21 contracts and contracting procedures to ensure Airport-wide resource and strategic alignment in establishing an effective, streamlined, and unified approach to contracts .
• Develop strategic goals and objectives, define key results, and successfully execute initiatives of the CAOC Unit that aligns with SFO’s Strategic Plan.
• Define and establish key staff competencies, performance standards, and metrics to drive efficient and effective operations resulting in successful contract administration, contract operations, and contract compliance that supports and drives SFO business.
• Lead, motivate and develop staff in assigned operations areas; build united commitment to achieve high level of performance and a culture of excellence; develop individual and team competencies and opportunities for learning and advancement; and implement best practices to drive continuous improvement and innovation in contract administration, operations, and compliance.
• Establish new contract administration, operations, and compliance policies and procedures for all SFO Divisions that supports SFO’s contracting needs; direct and ensure compliance with established CCSF and SFO policies, procedures, rules, regulations, and applicable local, state, and federal legislations. Direct and partner with SFO leadership to improve contract procurement, management and compliance.
• Provide leadership, vision, direction, and support for the Contract Administration, Contract Operations, and Contract Compliance Managers to assist SFO Divisions with contract solicitation, management and compliance.
• Drive and influence contracting strategies for Airport-wide Chapter 21 contracts with an annual budget of $144 million by streamlining processes, developing strategies and setting clear priorities that align with Citywide contracting rules and SFO’s strategic goals; adjust strategies and programs to meet emerging or new programs, while continuing to ensure contract administration, operation, and compliance.
• Manage the CAOC’s operating budget, which includes 27 professional staff, and effectively direct the allocation of resources and expenditures to achieve timely outcomes and measurable goals within compliance, and to optimize contract awarding processes and ensure service delivery meets the required standards, safeguarding SFO operations.
• Monitor the efficiency and effectiveness of the departmental organization structure, staff assignments, service levels and administrative systems; identify and analyze opportunities for improvement; and implement improvements.
• Serve as CAOC leadership in executive-level management meetings regarding the CAOC Unit’s goals, activities, and coordination of efforts with other SFO Divisions in addressing SFO’s needs; represent SFO before legislative boards, outside organizations, mayor's office staff, and the media, as needed.
• Provide strong leadership, strategic thinking, and a deep understanding of contract management principles to impact how the SFO approaches contracting by driving cross-functional contract strategies and decision-making.
• Support SFO’s change management efforts to ensure effective adoption of new contracting practices and procedures by understanding each division’s unique business needs and adjusting plans, programs, and policies to meet emerging or new operational needs and goals.
• Perform other functions outlined in the 0941 Manager VI job classification.

Education: Possession of a baccalaureate degree from an accredited college or university AND

Experience:  Four (4) years of experience managing a section with oversight of contract negotiation, administration, operation, or compliance within a large organization, all of which includes experience supervising professionals.

Substitution:

1. Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.
2. Possession of a graduate degree (Master’s degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, economics, finance, business law, contract law, public policy, or other fields of study closely related to the essential functions of the job may be substituted for one (1) year of required experience.

Desirable Qualifications:

• Local, state, and/or federal government experience developing, negotiating, administering, and managing contracts, including leases, concession agreements, financial agreements, consulting services agreements and operating and service level agreement contracts.
• Proven change management experience and success in leading change initiatives in a large organization, particularly in contract procurement, operations, and compliance processes.
• Ability to optimize and accelerate contracting processes by identifying inefficiencies in existing practices, setting objectives and priorities, implementing plans, maximizing resources, and staying updated on public and private-sector regulations, best practices, and industry standards.
• Experience leading contracting teams utilizing digital innovation to monitor, manage and provide contract procurement, operations, and compliance support to various executive-level stakeholders.
• Possession of a Juris Doctorate or graduate degree in business administration or public administration, and memberships/certifications from professional contract and purchasing trade organizations.

Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.  

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Note:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HR Information:  If you have any questions regarding this recruitment or application process, please contact Senior People Projects Business Partner Caryn Hom at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.