Public Relations Assistant - SFPUC- External Affairs (1310) (141405)

Project Name: Large Diameter Sewer (LDS) Upgrade Program The Mission of our Wastewater Enterprise (WWE) is to operate and maintain the City's water pollution control plants, pumping stations and collection system to protect public health and the environment. The WWE maintains 1,900 miles of sewer mains and lateral and 27 pump stations that collect sewage and storm water, moving the wastewater to... the three treatment plants for treatment and discharge to the San Francisco Bay and Pacific Ocean. The Wastewater Capital Program, including the Sewer System Improvement Program (SSIP), is a long-term citywide investment to upgrade our aging sewer infrastructure to ensure a reliable, sustainable and seismically safe sewer system now and for generations to come. These projects are in various stages, including planning, environmental review, detailed design, land acquisition, site preparation, property owner right-of-way negotiations, partner agency permitting coordination, pre-construction and construction across the City. The SFPUC provides overall Program communications support and outreach to raise awareness and educate the public about the challenges faced by our aging sewer system, as well as specific project-level outreach and engagement to interested and potentially impacted stakeholders. One important goal of these outreach efforts is to provide meaningful and timely engagement with the communities in which we operate and where our projects may impact residents, merchants and other stakeholders. Position Information: Under general supervision, the Public Relations Assistant provides general support to the overall Wastewater Capital Program communications team including but not limited to: ongoing and upcoming outreach activities; assists in the preparation of informational materials and reports; prepares and distributes information through press releases, meetings, workshops, briefings, presentations, surveys and reports; assembles material for files; staffs community events and project meetings; responds to inquiries; and conducts grassroots outreach to engage with stakeholders where they are most comfortable. The position will participate in the development and implementation of outreach activities related to the planning, environmental review, design and construction phases of Wastewater Capital projects Essential Functions: • Contribute to the development of strategic communication plans and implementation strategies for a wide variety of program and project needs, including drafting plans, developing timelines and tracking evaluation metrics to enhance public engagement and outreach outcomes for the agency. • Support the SFPUC with general communications and community engagement for Wastewater Capital program and projects as needed, including crisis communications and media/social media engagement. • Support the Wastewater Capital program and projects with stakeholder engagement through development of collateral materials and attendance at events, meetings, and tours. • Develop and maintain Wastewater Capital project contacts lists and utilize the SFPUC Sales Force and SharePoint systems to send, track and analyze outreach campaigns related to Wastewater Capital program and projects. • Develop written materials for a wide variety of audiences in multiple formats, with a particular focus on translating technical information into simple, engaging and accessible language. • Respond to requests from other departments and organizations for presentations, briefings and tours, and response to constituent requests for information regarding Wastewater Capital program and projects. • Coordinate and provide outreach and communication for joint efforts between SFPUC, SFMTA, SF Planning, SF Arts Commission, Public Works and other City and water industry agencies as they relate to Wastewater Capital program and projects. • Support and assist with engaging non-English and limited English proficiency communities throughout San Francisco. • Respond to customer inquiries and complaints related to Wastewater Capital program and projects and track and report on status as needed. • Participate in planning for and attending outreach events and activities, including possible evening and weekend events. • Class 1310 performs other related duties as required