Shelters & Navigation Centers Manager- Dept. of Homelessness and Supportive Housing (0923)

Appointment Type: This is a Temporary Exempt (TEX), full-time position. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head. Per the Charter, the position duration is up to 36 months.

Application Opening: November 13, 2024
Application Deadline: May close anytime but not before November 27, 2024
Compensation Range: $139,594 - $178,178
Recruitment ID: RTF0152599-01157566

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) funds and administers a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 4,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

What You’ll Be Doing
Under general direction of the Director of Outreach and Temporary Shelter, the Shelters & Navigation Centers Manager will oversee the operations of all emergency shelters and temporary placement programs, including homeless resource centers and the navigation center shelter programs, that serves adults, families, and transitional aged youth. The manager also plays an integral role in emergency pop up shelters needed during severe weather and air quality activations. The Manager will work with City agencies and programs to facilitate Coordinated Entry intake into navigation centers, track program progress, and oversee the redesign of the adult shelter system. The Manager will serve as the key point of coordination between these emergency shelter/temporary placement programs and the homeless outreach/encampment response teams, other HSH programs, and other City departments that serve the same people. The Manager will have significant and comprehensive oversight that includes fiscal monitoring, program compliance, and assisting and supporting subcontractors and city partners.

The position manages a team of analysts and interim supervisors who provide contract oversight and program evaluation to ensure high quality of care from our non-profit partners. The team under this position provides direction, manages emergency shelters, resource centers, temporary housing, navigation centers, other temporary sheltering programs and the related guest placement team.
The Shelters & Navigation Centers Manager makes recommendations on policy, strategic initiatives, and programmatic operational changes that impact the City's Homeless Response System and the Homeless Recovery Plan. The Manager will also provide analytical support to program and executive managers and is expected to exercise sound judgment, works independently, and takes initiative. The Manager provides project management / identification and development of new programs for the Temporary Shelter System. The Manager advises on departmental strategies for program development with other City departments and external sources to support program operations. The Manager coordinates budget preparation, monitors expenditures, team staffing, and over all support for the Temporary Shelter team.

Essential Duties and Responsibilities

• Works within the HSH Outreach and Temporary Shelter Division at HSH and collaborates closely with other city department such as Department of Public Health, the Human Services Agency, Department of Emergency Management, etc.
• Manages the team’s relationship with various committees, oversight groups and advocates related to the Temporary Shelter Division’s programs and services.
• Manages complex analyses of homeless client needs and program availability to ensure resources are allocated and distributed equitably and efficiently
• Manages the Temporary Shelter team’s projects and adjust individual team responsibilities to support changing, expanding and/or new initiatives.
• Collaborates with IT to ensure that our technical tools, data collection systems, and data warehousing are configured to support new programs as well as new program types that may require different workflows/customizations
• Satisfies compliance reporting requirements for new funding agreements
• Develops new data reports to help program managers monitor performance on new contracts and agreements
• Supplies accurate and timely data on new initiatives for the Mayor's Office and Board of Supervisor requests, and the public via ad hoc analyses and public dashboards
• Guides and manages developing a system and program performance measurement framework that will align with the priorities in the new 2023 strategic plan to prevent and end homelessness in San Francisco

Minimum Qualifications

1. Possession of a bachelor's degree from an accredited college or university; AND

1. Three (3) years of professional experience in public or non‐profit management, involving complex analysis of housing, health, social programs and/or public policy.

Substitution: May substitute up to 2 years of education with additional years of experience as described above. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Desirable Qualifications - The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Understanding of Diversity Equity and Inclusion (DEI) in the development of social service programs and hiring practices.
• Experience working with a large diverse workforce of people with different cultures, backgrounds and perspectives.
• Understanding of the San Francisco shelter delivery system; including family, adult, and TAY programs.
• 2+ years of supervisory experience in public or non‐profit management, involving complex analysis of housing, health, social programs and/or public policy.
• 1+ Experience managing project budgets including agency contracting processes.
• Experience with harm reduction and trauma‐ informed methodologies and practices.
• Knowledge of research methods, including program evaluation.
• Knowledge of homeless services program policies and operations.
• Knowledge of project management software such as Asana.
• Outstanding verbal and written communication skills.
• Graduate degree in public administration, business administration, social work, or related field.
• Proficient in using Excel
• Bilingual

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Verification
Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/node/765.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to recruitment analyst at [email protected] and [email protected]

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.