PROCESS ANALYST

APPLICANTS MUST BE PERMANENT IN THE STAFF ANALYST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE.

The Data Analysis and Reporting unit is responsible for generating and analyzing system data and system changes to identify abnormalities and errors that could adversely affect the processing and integrity of cases. Data Analysis and Reporting unit staff analyzes patterns of errors to identify corrective changes in systems and program operations; reviews specific demographic and operational data to identify projects to improve overall agency performance and to ensure compliance of OCSS operations with agency policy and laws and with state and federal mandates.
General Duties and Responsibilities:
Under general supervision of the Project Manager (Associate Staff Analyst), with latitude for independent initiative and judgment, the Staff Analyst II, functioning as a Process Analyst, performs administrative work of more than ordinary difficulty in the preparation of reports used to study the agency’s organization and operations. The Process Analyst produces and analyzes reports that provide management with the baseline information necessary to make critical strategic decisions that help OCSS perform at its maximum effectiveness.

The Process Analyst will:

- Prepare, update, and maintain a multitude of time-sensitive statistical reports that monitor the performance of OCSS’s operational areas.

- Collect and analyze statistical and other quantitative data by using standard data collection and statistical techniques to produce summaries of descriptive and projective results appropriate for agency decision-making. These reports include but are not limited to OCSS’s monthly summary and Borough Office Executive Report, which indicates the number of cash assistance clients that applied for child support per month and evaluates the program area’s performance level. The ECS/CS Track report, which details State related referrals, is a management tool used to monitor custodial and non-custodial parent complaints. Case Building, a comparative analysis of cases built in the Family Court utilizing OCSS’s database and Support Through Employment Program (STEP) report, monitors the number of non-custodial parents (NCPs) that are referred to employment programs.

- Conduct complex analysis of statistical and quantitative data, identifies abnormalities, errors and any potential shifts in the data that could impact overall performance of the agency; produces summaries, forecasts, charts and graphs of findings. Provide ad-hoc data analysis and forecasting; manages and conducts special investigative projects.

- Prepare, monitor, and distribute key statistical reports which are used to discuss major workflow issues that affect/influence productivity such as Support Establishment Rate (SEP), and Paternity Establishment Rate (PEP).

- Develop and design workflow charts for detailing business process of projects.

- Perform special analysis based on all statistical reports required by Agency Directors, Assistant Deputy Commissioners, Executive Deputy Commissioner of OCSS and HRA Commissioner to evaluate program operations.

- Participate in unit staff meetings with supervisor and director, utilizing Power Point presentation to review data, locate discrepancies and ensure accuracy of data.

- Provide information about the performance of the agency and its sub-units regarding baseline information necessary to make critical strategic decisions.

- Attend and participate in high-level executive staff meetings to discuss reports, prepares notes and minutes to update staff regarding meeting agenda.

Work Schedule: Monday through Friday, 9am – 5pm

Location: 150 Greenwich Street, 40th Floor, New York, NY 10007

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school; or

A baccalaureate degree from an accredited college and two years of satisfactory full- time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area.

An associate degree or completion of 60 semester credits from an accredited college and four years of satisfactory full-time professional experience as described in "2" above.

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience as described in "2" above.

A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.