Program Manager

The New York City Housing Authority is seeking a Public Housing Program Coordinator to support and coordinate programs that assist public housing residents. Reporting to the Assistant Director, the Program Coordinator will be responsible for working independently or in support of the Assistant Director to coordinate and manage quality assurance. This position requires a high level of interaction and collaboration with all NYCHA Departments, Property Management, NYCHA Residents, and external organizations.

Responsibilities include, but are not limited to the following:

- Plan, implement, coordinate, monitor and/or evaluate programs related to tenancy administration and quality assurance. Supports the rollout of key operations-based projects.
- Prepare evaluation report, perform analyze and review program plans, funding, and performance. Develop and maintain business process diagrams, workflows, business cases, and other
planning documents required for funding.
- Provide technical assistance and training to staff in techniques of program implementation and management. Facilitates training sessions, workshops, and presentations to property
management teams across NYCHA’s public housing portfolio.
- Make recommendation for improvement on policies and procedures by monitoring trends in public housing policies and processes to determine feasibility, risks, or other aspects of work
related to tenancy administration.
- Provide interpretation of complex problems and collaborates with additional teams to promote positive resolutions. Resolves issues and mitigate risks related to policy adoption and
management, including escalating issues/risks as appropriate.
- Collect and analyze a variety of complex data and information. In collaboration with others, performs statistical analysis and summarizes findings in applicable reports.
- Cultivate relationships with other NYCHA departments, other NYC agencies and community organizations.
- Perform other duties as assigned.

Additional Information
1. Employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in NYCHA current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.