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Program Manager, Community Centers

Job Description

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. DYCDs Beacon Community Center is comprised of over 90 school-based programs serving young people enrolled in grades K-12 during afterschool hours; and Young Adults/Older Adults and families in the evening and on weekends. Through its network of community partners, Beacon Community Centers offers high quality programs that offer a strong balance of academic enrichment, recreation, cultural and skill building activities that build 21st century skills. Beacon community partners are awarded funds through a competitive Request For Proposal (RFP) process. Under the supervision of the Deputy Director with latitude for the exercise of independent action and decision making, provides leadership and support to the Department in ensuring compliance with all internal and external program standards, and to promote continuous quality improvement. Responsibilities will include but not be limited to:

1. Analyze program statistical data & prepare reports, graphs and charts for planning purposes.
2. Assist in the development of program materials for distribution. Materials include pertinent information concerning deadlines, policies and procedures.
3. Monitor and evaluate Community-Based Organization (CBO).
4. Review, provide feedback and approve annual scope of work.
5. Conduct site visits during late afternoon, evening and weekends is a non-negotiable requirement.
6. Provide technical assistance and direct work improvement or corrective action for underperforming CBOs.
7. Evaluate contract performance reports, as well as agency fiscal documents to ensure contract compliance.
8. Make summary reports to higher administrative levels along with recommendations to improve program performance.
9. Knowledgeable of Youth Development and Youth Leadership standards and ability to develop and integrate practices into program development.
10. Carry out special assignments, tasks and projects as assigned by senior management as needed.

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Program Manager, Community Centers, City of New York

If you're passionate about making a difference in the community, the role of Program Manager at the New York City Department of Youth and Community Development (DYCD) might be perfect for you! As a key player in managing the Beacon Community Centers, which serves school-aged children and families throughout New York City, you'll have the opportunity to lead initiatives that not only enhance academic enrichment but also promote cultural and recreational growth. Your responsibilities will go beyond typical management tasks; you'll be analyzing program data to inform planning, developing engaging program materials, evaluating our community-based organization partnerships, and delivering technical assistance to ensure that all CBOs operate at their best. One crucial aspect of this role is conducting site visits during late afternoons, evenings, and weekends, which underscores the commitment you’ll have to the community. You will also be responsible for crafting reports for upper management that drive continuous improvement—making each day a new opportunity to learn and make an impact. If you have a background in community work and are ready to take on leadership responsibilities, we'd love to see what you can bring to the Beacon Community Centers team!

Frequently Asked Questions (FAQs) for Program Manager, Community Centers Role at City of New York
What are the key responsibilities of a Program Manager at DYCD?

As a Program Manager at the New York City Department of Youth and Community Development, your key responsibilities will include analyzing program statistical data, assisting in the development of program materials, monitoring and evaluating community-based organizations (CBOs), and conducting regular site visits. You’ll also be tasked with reviewing annual scopes of work and providing technical assistance to enhance program performance, all while ensuring compliance with internal and external standards.

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What qualifications do I need to apply for the Program Manager position at DYCD?

To apply for the Program Manager position at DYCD, candidates must have a baccalaureate degree from an accredited college and at least two years of relevant experience in community work. Alternatively, candidates with a high school diploma or equivalent and six years of relevant experience may also be considered. All applicants must possess at least one year of experience related to community-centered activities.

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Is site visit experience important for the Program Manager role at DYCD?

Yes, site visit experience is crucial for the Program Manager role at the New York City Department of Youth and Community Development. Conducting site visits during late afternoons, evenings, and weekends is a non-negotiable requirement that not only helps you assess program effectiveness but also allows you to directly engage with the communities being served.

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What is the cultural impact of the Program Manager role at DYCD?

The Program Manager position at the New York City Department of Youth and Community Development significantly impacts the community’s cultural landscape through the management of the Beacon Community Centers. This involves ensuring that programs delivered are enriching, inclusive, and reflective of the diverse backgrounds of community members, thereby fostering an environment where all can thrive.

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What kind of support does DYCD provide to its Program Managers?

The New York City Department of Youth and Community Development offers extensive support to its Program Managers, including training in youth development standards and collaboration with other departments to foster professional growth. As a Program Manager, you will receive guidance from senior management while having the latitude for independent decision-making, providing a balanced support framework.

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Common Interview Questions for Program Manager, Community Centers
Can you describe your experience working with community-based organizations?

In your response, highlight specific projects you've managed or contributed to with community-based organizations, detailing the challenges you faced and how you overcame them. Use metrics or feedback to demonstrate your effectiveness in advancing community initiatives.

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How do you prioritize tasks when managing multiple projects?

Explain your method for prioritizing tasks, perhaps referencing tools like Gantt charts or project management software. Discuss how you assess project urgency and importance to ensure timely completion without sacrificing quality.

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What strategies do you use to evaluate program effectiveness?

Share your approach to evaluation, such as using qualitative feedback, quantitative data, or both. Discuss specific metrics you track and how you leverage this data to drive program improvements and strategic planning.

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Can you provide an example of how you’ve handled conflict with a community partner?

Draw from a specific instance where conflict arose and describe your approach to resolving the issue. Emphasize your communication skills and ability to find common ground while remaining focused on the collective goal.

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How do you ensure compliance with organizational standards?

Discuss the processes you implement to maintain compliance, such as regular audits, training sessions on policies for staff, and open lines of communication for questions. Detail how you stay informed about evolving standards through continuous professional development.

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What techniques do you use to motivate and lead a team?

Highlight your leadership style, mentioning techniques such as setting clear goals, recognizing achievements, and fostering a collaborative culture. Provide examples of how you’ve inspired your team to exceed benchmarks.

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How do you stay informed about current trends in youth development?

Explain your commitment to professional development, which might include attending conferences, participating in webinars, or engaging with educational resources. Mention how you implement new knowledge into your programs.

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What role does data play in your decision-making process?

Discuss how data informs your decisions at every step, from planning through execution and evaluation. Share specific instances where data analysis led to notable improvements.

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How would you handle a situation where a program is not meeting its objectives?

Present a structured approach: first, you'd analyze data to identify gaps, then engage with stakeholders for feedback, and finally, develop a corrective action plan and monitor its implementation closely for effectiveness.

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What are your long-term goals as a Program Manager?

Articulate your aspirations aligning with the mission of DYCD, such as enhancing community engagement or increasing program reach. Demonstrate how these goals could benefit the organization and contribute to the community.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 29, 2024

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