QUALITY MANAGEMENT COORDINATOR - job 1 of 2

The Department of Homeless Services (DHS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Social Services (DSS). The city leverages shared services functions across agencies, which results in better day-to-day management and building an integrated mission across Agencies. DHS’s mission statement is, together with our Not-for-Profit Partners, to prevent homelessness, when possible, address street homelessness, provide safe temporary shelter, and connect New Yorkers experiencing homelessness to suitable housing. The New York City Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Cash, Food and Rental Assistance as well as Medicaid.

The DSS Medical and Health Services Office aims to improve the health and well-being of individuals who are experiencing homelessness and living in NYC and of those receiving HRA benefits, increase their chances of succeeding in permanent housing and independent living, and decrease morbidity and mortality; and improve food safety, compliance with NYC Food Standards and the overall nutritional status and nutrition knowledge.

The Department of Homeless Services (DHS) is recruiting for one (1) City Research Scientist level III, to function as a Quality Management Coordinator who will:

- Develop and implement a quality management system for medical and behavioral health services, Health Services Office programs in collaboration with program staff.

- Use quantitative and qualitative data to monitor the health of DHS clients, by using multivariable measures.

- Develop monitoring standards and outcome indicators for clinical services based on rigorous scientific research and evidence.

- Establish a minimum set of evidence-based reporting elements and criteria to evaluate medical and behavioral health services. Use experimental and quasi-experimental impact evaluations, mixed-methods implementation and outcome studies, cost-benefit analyses, and geographic analyses.

- Review and revise data collection forms and provide technical assistance to shelter providers to improve qualitative and quantitative data entry.

- Create a clinical quality management program in collaboration with other Staff in the Office of the Medical Director.

- Develop an evaluation plan and oversee the implementation of the plan for all City -and grant-funded HSO Projects, including mental health shelters, food service, HUD- and OTDA-funded projects, and more.

- Utilize evidence-based and rigorous quantitative monitoring and evaluation standards.

- Plan and oversee database development as needed.

- Develop the analytical plans and review the data and results.

- Analyze the data as needed.

- Disseminate results and work with programs involved for continuous quality improvement.

- Provide consultation to program staff and shelter providers on areas of expertise related to program monitoring, evaluation and quality management.

- Advise staff on quality management measures and plans for institutional referrals, complex cases programs, substance use program and more.

- Write grant applications to government and private entities to expand the work of the Health Services Office and increase the scope of services to DSS Clients.

Work Location: 33 Beaver St, 14 fl. New York, NY 10004.

Hours/Schedule: Monday – Friday 9:00am – 5:00pm.

CITY RESEARCH SCIENTIST - 21744

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.