Training Manager, Bureau of Agency Preparedness and Response - job 1 of 2

As a Training Manager at the Bureau of Agency Preparedness and Response, your primary responsibilities include leading the development and implementation of emergency preparedness training programs. You will ensure that training is tailored to different audiences, utilize contemporary teaching methods that align with adult learning principles, and deliver training through various modalities such as in-person, virtual, or online. Additionally, you will track training metrics to demonstrate staff readiness and provide technical assistance to other programs when needed.

To qualify for the Training Manager role at the Bureau of Agency Preparedness and Response, candidates should possess a Master’s degree in emergency management, public health, or a related field, along with at least one year of relevant professional experience. Alternatively, a bachelor's degree coupled with two years of experience in emergency preparedness or a related field is acceptable. A proven track record in training development and delivery for adult learners is highly preferred.

The Bureau of Agency Preparedness and Response is committed to integrating a social justice and racial equity lens into all aspects of its emergency preparedness training. This involves recognizing and addressing the systemic inequities that can affect public health efforts during disasters. Your work as a Training Manager will directly support these initiatives by ensuring training materials are inclusive, culturally competent, and designed to benefit diverse communities in New York City.

Essential skills for the Training Manager position include strong organizational and project management abilities, excellent written and verbal communication skills, and a high level of accuracy and attention to detail. The ideal candidate will thrive in collaborative environments, effectively engage with team members, stakeholders, and possess familiarity with office software like Microsoft Office and SharePoint to streamline training development.

The Training Manager role at the Bureau of Agency Preparedness and Response offers numerous opportunities for professional growth, including developing leadership skills by overseeing training programs, collaborating with experts in public health, and exploring innovative educational technologies. Additionally, you will gain valuable experience in emergency management while contributing to meaningful public health outcomes across New York City.

In your response, highlight any relevant experience you have in emergency management, focusing on specific roles and responsibilities that have prepared you for the Training Manager position. Discuss any training programs you've developed or delivered and emphasize your understanding of public health implications during emergencies.

Articulate the instructional design theories or models you have experience with, such as ADDIE or Bloom’s Taxonomy. Provide examples of how you have applied these methods in previous training programs and why they resonate well with adult learners.

Discuss your approach to creating training materials that consider diverse cultural backgrounds and learning styles. Share specific examples of how you've tailored training content to meet the needs of various demographics.

Mention any specific software or tools you've utilized, such as online learning platforms, interactive video tools, or audience response systems. Be sure to explain how these tools improved participant engagement and knowledge retention.

Discuss the metrics and evaluation strategies you employ to assess training success, such as participant feedback, assessments, and tracking attendance. Highlight any significant improvements you've observed as a result of these evaluations.

Detail your project management strategy, mentioning how you plan, execute, and review training projects. Include any tools or methodologies you use to keep the projects on track and within budget.

Share a specific example of a challenge you encountered (e.g., technology issues, participant resistance) and explain the steps you took to resolve it. Focus on your problem-solving skills and adaptability.

Talk about your strategies for engaging stakeholders, such as regular updates, feedback sessions, and collaboration opportunities. Emphasize the importance of dialogue in building trust and ensuring training alignment with community needs.

Identify key facets of training evaluation, such as participant satisfaction, learning transfer, and organizational impact. Discuss how you prioritize these areas when assessing your programs.

Outline your approach to managing disruptions diplomatically and effectively. Discuss setting ground rules, addressing concerns privately, and how maintaining a positive training environment is your goal.