City Sound Technician - Dollywood Theme Park - Full Time Year Round

Job Summary

At Dollywood Parks & Resorts, we create memories worth repeating. We want to hire folks who love having a great time, and who want to encourage our guests do the same. Dollywood’s Hosts are more than just employees, they are a part of our extended family. Come be a part of all the fun we are having!

This role exists to provide the Entertainment Department with quality sound technicians to operate, maintain, modify and implement Dollywood’s Parks and Resorts city sound systems in order to provide park Guests with a high-quality entertainment experience matching the expected level of Dolly’s and the Dollywood brand. This role is a high-level technical user with the ability to adjust audio levels and scheduling to provide needed operational support to multiple areas of the Parks.

Summary of Major Duties and Responsibilities

• Be primary technician for all daily operational responsibilities related to city sound control and sound mixing.
• Have the ability to make programming changes to existing audio programs and audio software.
• The ability to make operational decisions in response to environment or situation.
• Have a high understanding of environmental influencers on the quality of sound in a live environment.
• Be able to react to the overall environment and changing needs.
• Be able to react to daily equipment needs and upkeep.
• Responsible for routine site maintenance and upkeep of audio system and related components. Plus responsible for maintenance and upkeep that requires a high level of investigation and problem solving. Keep a daily log of maintenance and city sound requests.
• Manage daily system schedule and perform or schedule 2 daily audits of components and zone volumes vs. attendance.
• Record and upload on park announcements and Execute routine Park Alert system audits and report to Safety/Security/Supervisor.
• Be responsible for multiple show tracks.
• Be able and willing to share knowledge and best use cases with other technical team members.
• Wear Dollywood Entertainment provided costume or uniform.
• Keep work area orderly, neat, safe, and well-maintained.
• Assist in other areas of Entertainment Division as directed.
• Drive company vehicles (cars, vans, non-commercial trucks) to transport personnel and/or supplies.
• Participate in work calls and complete tasks in a timely manner.

Management reserves the right to change and/or add to these duties at any time.

Personality/Attitude Requirements

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement and learning.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must enjoy a fast-paced, dynamic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Open to new ideas and willing to learn new technical techniques.
• Must accommodate changes in schedules and assignments; accepts change easily.
• Must maintain a professional appearance in specified wardrobe.
• Must maintain required attendance.

Essential Functions Necessary to Perform Job Duties

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to be productive in a fast-paced, dynamic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to operate/drive a company vehicle with valid driver’s license.
• Able to add, subtract, multiply and divide with accuracy.
• Able to lift, carry, push, and pull up to 50 pounds, with assistance.
• Able to communicate effectively using standard English grammar and punctuation.
• Able to tolerate temperatures of 0 to 140 degrees.
• Able to work outdoors.
• Ability to have physical mobility great enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces.
• Able to climb, and work comfortably at heights up to 100 feet.
• Ability and mobility to work on a variety of surfaces including but not limited to: carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry.
• Must have reading, writing, and math skills necessary to: label consoles/cables, and console monitor information, diagram signal flow charts/patch sheets for reference and archives, understand related manufacturer manuals.
• Must be able to hear well in noisy environments.
• Must be able to operate electrical audio equipment properly.
• Able to perform all job duties in a safe manner while following all Dollywood Safety procedures and policies.
• Have a high level of knowledge of electricity.
• Must be able to sweep and mop floors to keep areas clean for safety purposes.

• Minimum 18 years of age.
• High School diploma or equivalent required.
• A minimum of 2 years’ experience which demonstrates the successful execution of similar duties and responsibilities in a live environment preferred.
• Solid understanding of large and small PA systems, amplification, signal flow, electrical wiring and microphone systems.
• Must be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word, and Excel.
• Have a strong understanding of both hard-wired and wireless networking systems.
• Experience setting up and supporting audio systems.
• Experience with SMPTE timecode.
• Experience working on Apple and Windows computers.
• Experience with software/hardware items including but not limited to QSYS, DANTE, Audio Architect, and Pro Video Player preferred.
• High level of knowledge of high-tech theatrical equipment, installation, and operation.
• Must possess a valid driver’s license and auto insurance.
• Must successfully complete a pre-employment background check including motor vehicle and drug screen.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.