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General Manager - job 2 of 2

Are looking for a career opportunity that includes owner equity? Do you have strong B2B sales leadership experience? Would you like to make a six figure income, that exceeds 125k PLUS includes ownership distributions?

If you answered yes, City Wide has a great opportunity for you to consider as General Manager in our NW Arkansas location.

City Wide is seeking a Managing Partner possessing dynamic leadership and sales skills to join our successful team! This position is responsible for the sales, operations and management of our contracted facility services client base and growing additional streams of revenue. Owner equity partnership requirements will be part of the selection process.

  • Oversee City Wide Facility Solutions’ daily operations and functional departments (sales, operations, finance, human resources, etc.).
  • Implement City Wide Facility Solutions’ business strategies, plans and procedures to achieve its annual sales growth, client retention and staffing levels (employees, vendors and Independent Contractors).
  • Maintain and manage the City Wide Facility Solutions budget and forecast. Analyze all financial reporting on a monthly basis and maximize shareholder return.
  • Define and implement strategies to accelerate City Wide Facility Solutions’ growth – build and influence an effective sales team and strengthen a culture of operational excellence.
  • Establish, implement, and enforce policies that promote City Wide Facility Solutions’ culture and vision.
  • Lead employees to encourage maximum performance and engagement in achieving our mission and vision.
  • Enhance financial performance by analyzing and interpreting data and metrics for continued growth in new building and/or facility maintenance services.
  • Manage relationships with clients, vendors and business partners (Independent Contractors).
  • Improve operational efficiencies to drive client satisfaction (NPS), improved retention and renewals.
  • Lead a high-performance team – attract, recruit and retain workforce; make hiring/separation recommendations.
  • Establish and monitor employee performance and development goals, assign accountabilities, set objectives, and establish sales/operational priorities.
  • Assist in the protection of City Wide Facility Solutions by ensuring compliance with all applicable state and federal laws, policies and safety regulations.
  • Periodic travel for training and national City Wide Facility Solutions convention.
  • Other duties as needed.

How will your success be measured?

  • Overall revenue growth
  • Retention of existing clients
  • Profitability
  • 10+ years of progressive experience in business development, B2B sales and operations with a proven history of sales growth and have the desire to do it again. Experience leading an operations team.
  • Proven ability to lead and develop a sales workforce with strong accountability for results and achievement of sales goals.
  • Familiarity with MS Office and various business software (e.g. ERP, CRM, etc.).
  • Ability to inspire others, command respect and confidence at all levels.
  • Entrepreneurial spirit, ability to work in a fast-paced, evolving environment.
  • Exceptional interpersonal and public speaking skills.
  • Energetic, flexible, collaborative, and proactive; a leader who can positively and productively impact both strategic and tactical sales, operational and financial initiatives.
  • Demonstrable competency in strategic planning and business development in a growth model
  • Extraordinary organizational skills – ability to prioritize assignments and projects in an efficient and timely manner.
  • Attention to detail; know when to roll-up your sleeves and when to leverage help from others.

City Wide Facility Solutions offers a competitive compensation and benefits, including healthcare, car allowance, equity earn in.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.

City Wide Facility Solutions Glassdoor Company Review
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CEO of City Wide Facility Solutions
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Jeff Oddo
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What You Should Know About General Manager, City Wide Facility Solutions

Are you a dynamic leader with a proven track record in B2B sales? City Wide is excited to offer an amazing opportunity for a General Manager in our NW Arkansas location, where ownership equity is part of the package! This isn't just any job; it’s a chance to shape the future of our facility services while enjoying a six-figure income that can exceed $125k, along with ownership distributions. As the General Manager, you will oversee daily operations, drive sales strategies, and manage our dedicated team. Your goal will be to enhance client satisfaction and retention while finding new revenue opportunities. With a strong emphasis on operational excellence, you will implement policies and procedures that promote our culture and vision, ensuring every employee is encouraged to perform at their best. Your responsibilities will also include managing budgets, analyzing financial reports, and building solid relationships with clients and vendors alike. Your success will be measured by overall revenue growth, client retention, and profitability. To excel in this role, you’ll need at least 10 years of progressive experience in business development and sales, along with exceptional interpersonal skills. Join City Wide Facility Solutions, the industry's largest management company, and be part of a company that has been positively impacting communities for over 60 years. Your leadership can create a ripple effect, making a real difference in our clients' operations. Let’s grow together and inspire a high-performance team, while having a great time making a significant impact!

Frequently Asked Questions (FAQs) for General Manager Role at City Wide Facility Solutions
What are the main responsibilities of a General Manager at City Wide?

As a General Manager at City Wide, you are tasked with overseeing the daily operations, managing sales and financial strategies, leading your team to foster a culture of operational excellence, and growing revenue streams within our facility services. Your role is crucial in implementing policies, enhancing client satisfaction, and ensuring compliance with applicable regulations.

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What qualifications are required to become a General Manager at City Wide?

To qualify for the General Manager position at City Wide, candidates should have at least 10 years of progressive experience in business development and B2B sales, along with demonstrable leadership skills. An understanding of business software (like ERP and CRM systems) and strong interpersonal communication abilities are essential to drive team performance and achieve sales goals.

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How does City Wide measure success for its General Manager?

Success for a General Manager at City Wide is evaluated based on overall revenue growth, client retention rates, profitability, and the ability to lead a high-performance team. Your leadership will not only impact the company financially, but also enhance employee engagement and operational efficiencies.

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What type of company culture does City Wide promote for its General Manager?

City Wide promotes a vibrant culture that values teamwork, innovation, and community impact. As a General Manager, you will be encouraged to inspire your team, drive performance, and foster a collaborative environment where employees feel motivated to achieve the company's mission and vision.

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Is there a career growth opportunity for General Managers at City Wide?

Absolutely! City Wide actively supports career growth by offering leadership development and the potential for ownership equity. As you excel in your General Manager role and contribute to the company's success, numerous opportunities for advancement within the organization are available, reflecting our commitment to nurturing talent.

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Common Interview Questions for General Manager
Can you describe your sales leadership experience relevant to the General Manager position?

When answering this question, focus on specific achievements in your past roles. Highlight how your leadership has directly contributed to sales growth and how you motivated your team to meet and exceed sales targets.

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What strategies would you implement to enhance operational excellence at City Wide?

Discuss your approach to streamlining processes and improving efficiency. Include examples of past experiences where you've successfully implemented operational improvements and the results they had on client satisfaction and business performance.

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How do you manage client relationships and ensure satisfaction?

Provide insights into your relationship management style. Talk about methods you use to communicate and interact with clients, such as regular check-ins or feedback mechanisms, and how these approaches contribute to long-term client retention.

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Describe your experience with budgeting and financial forecasting.

Explain your familiarity with budget management, including how you analyze financial reports to maximize profitability. Share examples of how you've successfully forecasted financial trends in prior roles.

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What challenges have you faced in previous leadership roles, and how did you overcome them?

Reflect on specific challenges, such as team dynamics or sales declines, and outline the strategies you implemented to address these issues. Emphasize the positive outcomes and what you learned from the experience.

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How would you build and lead a high-performance sales team?

Talk about recruitment strategies, training methodologies, and ways to foster accountability within the team. Offer examples of how you have successfully built a cohesive team that meets sales objectives.

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What role does data analysis play in your decision-making as a General Manager?

Describe how you utilize data to inform major decisions within operations and sales. Highlight tools you prefer for data analysis and how you leverage insights to drive growth.

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In what ways do you ensure compliance with state and federal regulations?

Discuss your approach to staying updated with relevant regulations and how you implement policies to ensure compliance across all operations. Include techniques for training your team on these protocols.

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How would you enhance employee engagement and performance?

Share strategies for promoting a positive workplace culture, such as recognition programs or professional development opportunities. Provide examples of initiatives you have introduced to motivate and engage employees.

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Why do you want to work for City Wide as a General Manager?

Express your admiration for City Wide's mission, company culture, and growth trajectory. Connect your personal values with those of the company and discuss how you envision contributing to its ongoing success.

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Our Ripple Effect Our mission is to make a positive impact on the people we serve so our ripple effect is far and wide. With that in mind, our purpose as an organization is to make your life better. We are focused on people within our community, a...

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Full-time, on-site
DATE POSTED
February 28, 2025

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