National Account Manager

Do you thrive on building meaningful relationships with key clients as the primary point of contact for all needs. If so, you may be a great fit with us at City Wide Facility Solutions. The Account Manager is responsible for maintaining quality control leadership, monthly client reporting, and day to day management of assigned national accounts while being in full support of Franchisees.

This position will represent the entire range of company products and services to assigned national accounts, while being a single point of contact, and ensuring customers’ needs and expectations are met by the company in a timely manner.

City Wide Facility Solutions is a leader in the building maintenance industry serving the Kansas City area for over 60 years! Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun.

Essential Functions:

• Serves as the primary point of contact for assigned national accounts

• Meets assigned targets and/or KPIs set forth in the Master Service Agreement of each national account

• Proactively manages CRM to meet client satisfaction objectives, financial targets, and critical milestones over a one and three-year period

• Proactively assesses, clarifies, and validates customer needs on an ongoing basis

• Ensures Franchisees conduct inspections as required by client(s) for national account.

• Manages client complaints utilizing CRM to ensure NBD (National Business Development) Client Complaint Policy is fully utilized

• Responsible for working with Franchisees to ensure client needs are met and the full scope of work is completed
• Achieves metrics set forth and agreed upon by AM and Director of National Accounts including but not limited to client satisfaction, ancillary revenue, and client retention
• Schedules, coordinates, and leads regular business reviews for each client
• Maintains open and regular communication with clients, Franchisees, and Home Office employees

• Achieves assigned quotas to ensure growth of assigned national accounts
• Achieves strategic customer objectives defined by company management
• Completes strategic customer account plans that meet company standards
• Maintains high customer satisfaction ratings that meet company standards
• Completes required training and development objectives within the assigned time frame
• Creates Excel templates and workflow assignments as requested
• 3-5 years of account management experience in a c-level client facing environment
• 1-2 years of experience developing programs to sell ancillary services
• National Accounts experience a plus but not required
• Bachelors and/or Associates degree preferred, but not required
• This position can be fully remote.

City Wide Franchise offers a competitive compensation structure to include bonus and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide Franchise prides itself on a culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!

City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.