Community Outreach Specialist

Job DescriptionAbout the Role:As a Community Outreach Specialist, you are responsible for meeting with members who are eligible for Cityblock, and engaging with them around their needs. This initial series of conversations with members begin the intake process, and are the stepping-off point from which a member is connected to a Community Health Partner to develop a long-term relationship. Until this connection is fully made, you are the member’s point person, available and accessible to assist with whatever may be needed, to troubleshoot, to educate, and to be a listening ear. You work alongside, and are supported by, each member’s care team. This role is field-based.Essential Job Responsibilities• Locate and meet with eligible members in their homes, neighborhoods, and the Cityblock health hub; nearly all of your work is done in the field, seeing members for scheduled and unscheduled visits. This includes traveling to their homes, accessing their space, sitting with them to explain Cityblock services and consenting eligible members to the program.• Reviewing pre-populated demographic information and documenting accurate information and emergency contacts within Commons.• Leveraging available data from Commons to learn more about potential members and incorporate adjusted strategy into your outreach process based on that data/information.• Completing the consent process for eligible members fully and accurately, including obtaining written consent per member.• Engage with and serve as the initial contact and representative of Cityblock, responsible for initiating the member intake process and successful and smooth handoff to the care team to ensure positive experience for members and careteam colleagues.• Effectively communicate urgent needs and other pertinent information in an accurate and timely manner to care teams.• Working daily within Commons to collect data, organize information, track tasks, monitor performance, and communicate with staff, patients, and family members.• Providing feedback to the product development team, and, over time, becoming part of a super-user group to assist in onboarding and supporting othersRequirements For The Role• N/A, prior experience with hard-to-reach and/or community health programs preferred• 1 year of experience• Driver’s License Required• Demonstrated ability to conduct secondary research• Proficiency in tech platforms, Google, EHR systems• Knowledge of operations, understanding of change management, ability to adapt• Demonstrates strong Engagement Skills• Comfortable providing telephonic, written, digital, and individual face to face outreach, and running group outreach/events• Strong customer service mindset and a passion for Cityblock's mission and members• Ability to influence the views and behavior of others through persuasion and encouragement.• Manage conflict or other sensitive issues tactfully and effectively. Able to adapt behavior to a wide range of people.Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.Covid 19 Update - Please ReadCityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.Medical Clearance (for Member-Facing Roles)You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.