Credit Controller

About Us 

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. 

Out Central finance team based in Dudley are currently seeking a Credit Controller to be responsible for the collection of revenue and credit owed to the business, ensuring it is paid in a timely manner to reduce the risk of bad debt and improving cash flow though the business.

The Credit Controller takes ownership of their customer portfolio and builds strong relationships with both internal and external stakeholders.

Duties will include:

• Drive cash collections through chasing overdue invoices and payment via telephone and email to meet current key performance indicators (KPIs)
• Manage internal and external debt payment questions and enquiries.
• Take ownership of customer queries, track and manage process through to resolution.
• Ensure payments are on track to be paid within the agreed terms.
• Maintain detailed records of cash collection activities and conversations including updating status code and revising the forecast date of invoices.
• Build and maintain strong relationships with internal and external stakeholders.
• Prepare monthly customer account statements
• Identify accounts for escalation and report risk to collections target.
• Ensure invoices are uploaded to customer portals.

• Credit control experience
• Strong written and verbal communication skills
• Ability to reconcile customer accounts.
• Good negotiation skills.
• High attention to detail.
• Ability to prioritise a heavy workload.
• Good analytical skills.
• Target driven.

Why You’ll Love Working with Us 

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 

• Diversity & Inclusion: We’re all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. 

• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.  

• Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. 

• Flexible Work: We have the technology and tools to support you working in our hybrid environment.